Strata Customer Care Specialist

PRTNA Outsourcing Corporation; Pampanga; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Government Mandated Benefits

Insurance Health & Wellness

Job Training

Professional Development

Job summary

A leading outsourcing firm is seeking a Customer Care representative in Pampanga, Philippines. The role includes handling inbound and outbound calls, responding to inquiries, and managing administrative tasks. Candidates must possess strong communication skills, a team-oriented mindset, and a solid work ethic. Ideal for individuals who enjoy problem solving and providing excellent customer service. Join us to contribute to efficient operations in a supportive environment.

Qualifications

• Proficient in English to communicate effectively.
• Strong problem-solving skills required.
• Must be a team player with a strong work ethic.

Responsibilities

• Handle inbound and outbound calls.
• Respond to voicemail messages and inquiries.
• Act as first point of contact for complaints.
• Process administrative requests and coordinate communications.
• Update client details and manage levy disputes.

Skills

English Language

Customer Service

Problem Solving

Team Player

Strong Work Ethic

Technical Skills

Organizational Skills

People Skills

Call Centre Experience

Interpersonal Skills

Job description

A leading outsourcing firm is seeking a Customer Care representative in Pampanga, Philippines. The role includes handling inbound and outbound calls, responding to inquiries, and managing administrative tasks. Candidates must possess strong communication skills, a team-oriented mindset, and a solid work ethic. Ideal for individuals who enjoy problem solving and providing excellent customer service. Join us to contribute to efficient operations in a supportive environment.