Store Supervisor: Lead Coffee Team & Operations

Pickup Coffee; Pampanga; On-site; PHP 312,000 - 446,000; Full time

Job summary

Pickup Coffee in Pampanga is seeking a Store Supervisor to oversee daily operations, coach Baristas, and ensure exceptional customer service. You will manage schedules, oversee cashiering, and maintain safety and quality standards across shifts.

The role requires hands-on coffee knowledge, strong communication, and data-driven decision making to support store performance and brand integrity. Based at SM City Clark Skyline, full-time position with flexible hours.

Qualifications

• At least 1 year of experience as a Supervisor in a restaurant, coffee shop, or equivalent food and beverage establishment.
• Barista experience is a plus; a certificate in Food and Beverage Service is an advantage.
• Amenable to working flexible and extended operational hours as needed and overseeing different store locations.
• Able to structure and analyze qualitative and quantitative data to draw meaningful insights.

Responsibilities

• Oversees the overall store operation to ensure a successful, efficient, and customer-centric store environment.
• Supervises Baristas to ensure products are served with friendly, individualized customer service and educates customers about premium beverages and food items.
• Trains and oversees Baristas to ensure products are prepared according to approved standards and in a timely manner to meet customer demand.
• Ensures the welfare, safety, and security of employees, store locations, and overall store operations.
• Manages staff schedules to meet manpower requirements across various shifts and store activities.
• Coordinates with Team Leaders or Supervisors to balance manpower schedules and implement necessary staff movements.
• Oversees cashiering and operational fund management, ensuring standard funds are available and bank deposits and sales reporting comply with company policies.
• Maintains product expertise and prepares coffee beverages according to approved standards and processes.
• Manages cleanliness, sanitation, food and beverage safety, equipment functionality, and supply availability for efficient store operations.
• Ensures the workspace and store are well-maintained and coordinates repairs, refurbishments, and maintenance to uphold brand standards.
• Implements company policies, procedures, protocols, and any updates introduced by the company.
• Facilitates incident investigations involving employees or store operations in coordination with the lessor.
• Administers employee-related reports and documents, including benefits, Daily Time Records, pay slips, and uniforms.
• Supports marketing promotions, store events, and educates staff on related activities.

Skills

Barista supervision

Customer service

POS operation

Training and coaching

Coffee knowledge

Microsoft Office

Data analysis

Team leadership

Time management

Attention to detail

Integrity

Education

Food and Beverage Service certificate

Tools

POS machines

Excel

Word

Google Sheets

Microsoft Office

Job description

Pickup Coffee in Pampanga is seeking a Store Supervisor to oversee daily operations, coach Baristas, and ensure exceptional customer service. You will manage schedules, oversee cashiering, and maintain safety and quality standards across shifts.

The role requires hands-on coffee knowledge, strong communication, and data-driven decision making to support store performance and brand integrity. Based at SM City Clark Skyline, full-time position with flexible hours.