Store Supervisor

Pickup Coffee; Angeles; On-site; PHP 240,000 - 360,000; Full time

Job summary

Pickup Coffee is seeking a Store Supervisor at SM CITY ANGELES, Pampanga. You will oversee daily operations, lead Baristas, ensure service quality, and maintain store standards.

Responsibilities include coaching, scheduling, cash handling, safety, training, and supporting promotions. You will work full-time across shifts at Pampanga branches and uphold the brand's customer-centric, detail-oriented approach.

Qualifications

• At least 1 year of Supervisory experience in restaurant, cafe, or equivalent F&B.
• Barista experience is a plus; a certificate in Food and Beverage Service is an advantage.
• Amenable to working flexible and extended operational hours as needed and overseeing different store locations.
• Able to structure and analyze qualitative and quantitative data to draw meaningful insights.

Responsibilities

• Identifies Barista performance challenges, provides assistance, coaches their performance, and monitors progress for continuous improvement.
• Supervises Baristas to ensure all products are served with friendly, individualized customer service and educates customers about premium beverages and foods.
• Trains and oversees Baristas to ensure products are prepared according to standards and in a timely manner.
• Ensures welfare, safety, and security of employees, store locations, and overall store operations.
• Manages staff schedules to meet manpower requirements across shifts and store activities.
• Coordinates with Team Leaders to balance manpower schedules and implement staff movements.
• Oversees cashiering and fund management, ensuring standard funds are available and deposits and sales reporting comply with policies.
• Maintains product expertise and prepares beverages according to approved standards and processes.
• Maintains cleanliness, sanitation, food safety, equipment functionality, and supply availability.
• Ensures workspace/store maintenance and coordinates repairs and maintenance to uphold brand standards.
• Implements company policies, procedures, and updates.
• Facilitates incident investigations involving employees or store operations with the lessor.
• Administers employee-related reports and documents, including benefits, pay slips, and uniforms.
• Supports marketing promotions, store events, and educates staff on related activities.

Skills

Coffee machines

Communication

POS usage

Attention to detail

Coffee knowledge

Customer focus

MS Office

Organizational skills

Time management

Team collaboration

Integrity

Data analysis

Problem solving

Conflict resolution

Education

Supervisor experience in F&B

F&B service certificate

Flexible/extended hours

Willing to work Pampanga branches

Tools

POS machines

Excel

Word

Google Sheets

Coffee equipment

Cash handling software

Job description

Operations

Store Supervisor

SM CITY ANGELES, Pampanga | Full-time

About the role

Oversees the overall store operation to ensure a successful, efficient, and customer-centric store environment.

Supervises the performance of Baristas to ensure store integrity and compliance with company standards.

Provides guidance, coaching, and motivation to empower team members to achieve individual development and team goals.

Key Responsibilities:

• Identifies Barista performance challenges, provides assistance, coaches their performance, and monitors the progress of their skillset and capabilities for continuous improvement.
• Supervises Baristas to ensure all products are served with friendly, individualized customer service and educates customers about premium beverage and food items.
• Trains and oversees Baristas to ensure products are prepared according to approved standards and in a timely manner to meet customer demand.
• Ensures the welfare, safety, and security of employees, store locations, and overall store operations.
• Manages staff schedules to meet manpower requirements across various shifts and store activities.
• Coordinates with Team Leaders or Supervisors to balance manpower schedules and implement necessary staff movements.
• Oversees cashiering and operational fund management, ensuring standard funds are available and bank deposits and sales reporting comply with company policies.
• Maintains product expertise and prepares coffee beverages according to approved standards and processes.
• Manages cleanliness, sanitation, food and beverage safety, equipment functionality, and supply availability for efficient store operations.
• Ensures the workspace and store are well-maintained and coordinates repairs, refurbishments, and maintenance to uphold brand standards.
• Implements company policies, procedures, protocols, and any updates introduced by the company.
• Facilitates incident investigations involving employees or store operations in coordination with the lessor.
• Administers employee-related reports and documents, including benefits, Daily Time Records, pay slips, and uniforms.
• Supports marketing promotions, store events, and educates staff on related activities.

Skills:

• Hands-on experience with professional coffee machines.
• Good listening and communication skills.
• Proficient in using POS machines.
• Attention to detail.
• In-depth knowledge of coffee.
• Customer-centric.
• Proficient with Microsoft Office tools such as Excel, Word, and Google Sheets etc.
• Strong organizational skills.
• Good mathematical skills.
• Time management skills
• Team collaboration
• Works with honesty and Integrity
• Data analysis
• Analytical and Problem-Solving Skills
• Conflict Resolution

Qualifications:

• At least one (1) year of experience as a Supervisor in a restaurant, coffee shop, or equivalent food and beverage establishment.
• Barista experience is a plus; a certificate in Food and Beverage Service is an advantage.
• Amenable to working flexible and extended operational hours as needed and overseeing different store locations.
• Able to structure and analyze qualitative and quantitative data to draw meaningful insights.
• Willing to be assigned to Pampanga branches.

Job Type

Employee status : Full-time