Store Operations Lead: Banking & Compliance (Cebu)

EastWest Bank; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

East West Banking Corporation (EastWest) is seeking an experienced Service Manager in Cebu to lead store operations, ensure excellent customer service, and drive profitability while complying with regulatory requirements.

The role requires a college graduate with at least 5 years of supervisory experience in branch operations; candidates from other banks are preferred. Onsite work arrangement in Cebu with a strong emphasis on AML, KYC, and efficient processing.

Qualifications

• College graduate, preferably any Business or Accounting-related course.
• With at least 5 years supervisory experience in handling in branch operations.
• Preferably Assistant Managers from another bank with the same experience.

Responsibilities

• Ensure adherence to regulatory and AMLC requirements, including opening new accounts, monitoring and reporting transactions, maintaining KYC records, updating customer information, issuing manager's checks, and managing remittances.
• Oversee and approve a variety of over-the-counter transactions beyond teller authority, ensure compliance with policies and procedures, manage time deposit placements, and aim for excellent customer experiences with efficient processing and error management.
• Ensure prompt acknowledgment, logging, reporting, and resolution of complaints, and verify the accurate completion of the complaint tracking register.
• Ensure accurate recording of daily store transactions based on Teller totals and documents, manage temporary accounts timely, and reconcile General Ledger balances with subsidiary ledgers/records.
• Assist in achieving Store's profitability target.

Skills

Supervisory experience

Customer service

Education

College degree

Job description

East West Banking Corporation (EastWest) is seeking an experienced Service Manager in Cebu to lead store operations, ensure excellent customer service, and drive profitability while complying with regulatory requirements.

The role requires a college graduate with at least 5 years of supervisory experience in branch operations; candidates from other banks are preferred. Onsite work arrangement in Cebu with a strong emphasis on AML, KYC, and efficient processing.