Banking Service Manager — Lead Store Ops (Onsite Cebu)

Eastwest Bank; Compostela; On-site; PHP 700,000 - 900,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based incentives

Career development opportunities

Job summary

Eastwest Bank in Cebu City is seeking a Service Manager to lead store operations, ensure stellar customer service, and uphold AMLC compliance. This onsite role involves overseeing a range of day-to-day banking activities, supporting profitability, and maintaining strict adherence to policies.

The ideal candidate is a college graduate with at least 5 years of supervisory experience in branch operations, preferably from banking, and capable of driving efficiency and teamwork in a fast-paced

Qualifications

• College graduate with preferred Business or Accounting course.
• At least 5 years supervisory experience in handling in-branch operations.
• Preferably Assistant Managers from another bank with the same level of experience.

Responsibilities

• Ensure adherence to regulatory and AMLC requirements, including opening new accounts, monitoring transactions, maintaining KYC, and managing remittances.
• Oversee and approve various over-the-counter transactions beyond teller authority; manage deposits, loans, checkbook orders, and error-free processing while coordinating with different banking groups.
• Monitor and resolve customer complaints; ensure accurate daily store transaction recording and ledger reconciliation; support store profitability targets.

Skills

Supervisory exp

Assistant Manager exp

Education

College degree in Business or Accounting

Job description

Eastwest Bank in Cebu City is seeking a Service Manager to lead store operations, ensure stellar customer service, and uphold AMLC compliance. This onsite role involves overseeing a range of day-to-day banking activities, supporting profitability, and maintaining strict adherence to policies.

The ideal candidate is a college graduate with at least 5 years of supervisory experience in branch operations, preferably from banking, and capable of driving efficiency and teamwork in a fast-paced