Store Manager

Watsons Personal Care Stores (Philippines), Inc.; Taguig; Presencial; PHP 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Opportunities for career progression

Paid vacation and sick leaves

Annual Bonus

Gratuity Pay and Retirement Plan

Health Insurance

Sales Incentives

Probationary position and direct hire

Descripción de la vacante

Watsons Personal Care Stores (Philippines), Inc. in the Philippines is seeking a Store Manager to oversee daily store operations, drive sales, and ensure compliance with health and safety standards. The role focuses on delivering superior customer service, managing inventory, and maintaining brand standards.

The candidate will coach the team, collaborate with mall partners, and implement digital-enabled services to maximize profitability while keeping a safe, clean shopping environment.

Formación

• Bachelor’s degree or equivalent in a relevant field.
• At least 3 years of experience in sales, retail, or store management.

Responsabilidades

• Plan, lead, and manage all day-to-day store activities.
• Drive sales performance and profitability.
• Ensure compliance with ROS and government regulations.
• Oversee till and inventory management to minimize shrinkage.
• Coach and develop store team to deliver excellent customer service.
• Coordinate with mall partners for smooth operations and communications.

Educación

Bachelor’s degree

Economics

Business Studies/Administration/Management

Others

Commerce

Descripción del empleo

BE PART OF WATSONS:

Investors in People (IIP) accredited company

Asia's number 1 pharmacy retail brand

Best Companies to work for by HR Asia

ROLE PURPOSE:

Our Store Manager is responsible for planning, leading, and managing all day-to-day activities of the store both health & beauty. She/He orchestrate and engage the store team to achieve highest level of customer service standards both in-store execution & all digital enabled services to deliver sustainable sales and profitable targets. She/He is also responsible for the consistent compliance to Retail Operating Standards (ROS) and government regulations.

This role focuses on

Driving, monitoring, and reviewing sales performance and recommending action plans to deliver sales budget and store profitability.

Performing necessary functions for all digitally enabled services

Ensuring consistency in execution of Brand of Service Standards when dealing with customers (internal or external)

Managing ROS compliance (till and inventory management) to work on shrinkage below tolerance level.

Monitoring of store’s controllable expenses and recommends cost efficiency measures to increase productivity & profitability.

Adhering to health protocols and implementing crisis management plans to mitigate risks to provide employees and customers safe and clean store environment.

Building network as liaison to Branch and Mall partners for better communication and coordination needed to support the business.

Sustaining team engagement and performance thru coaching, counseling, motivating and disciplining employees

Success will depend on

Ability to demonstrate analytical skills, propose solutions & track progress to improve sales & profitability.

Agility to all online + offline initiatives and can provide insights on its developments.

Ability to monitor and evaluate implementation of service delivery standards– both online & offline

Ability to handle and resolve online & offline customer feedback with sense of urgency and knows how to escape complex customer complaints.

Ability to analyze store profitability and implement cost optimization measures to maximise productivity..

Ability to validate gaps and monitor compliance – can coach on Retail iosts the.  …

Ability to benchmark retail practices and relationship building with mall partners and affiliates.

Ability to delegate tasks, coach selling techniques and engage team to maximize productivity & sustain team motivation.

WHAT WE LOOK FOR:

Candidate must possess at least a Bachelor’s/College Degree, Economics, Educational/Teaching/Training, Business Studies/Administration/Management, Others, Commerce or equivalent.

Required skill(s): people management, leadership, Retail.

At least 3 year(s) of working experience in the related field is required for this position.

Preferably Assistant Manager/Managers specializing in Sales – Retail/ General or equivalent/

1 Full-Time position available.

Perks and Benefits

• Opportunities for career progression
• Paid vacation and sick leaves
• Annual Bonus
• Gratuity Pay and Retirement Plan
• Health Insurance
• Sales Incentives
• Probationary position and direct hire employment
• Service Loyalty Award