Store Manager for Watsons Manolo Fortich Bukidnon

Watsons Personal Care Stores (Philippines), Inc.; Manolo Fortich; On-site; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

Career progression

Paid vacation and sick leaves

Annual Bonus

Gratuity Pay and Retirement Plan

Health Insurance

Sales Incentives

Probationary position and direct hire

Service Loyalty Award

Job summary

Watsons Personal Care Stores (Philippines), Inc. in Manolo Fortich, Bukidnon, seeks a Store Manager to lead day-to-day health & beauty operations, drive sales, and ensure robust customer service across in-store and digital channels.

The role emphasizes ROS compliance, cost controls, and brand standards to deliver sustainable profitability. You will coach and engage the store team, coordinate with mall partners, and implement health protocols while sustaining a safe, customer-centric shopping

Qualifications

• Bachelor's/College Degree in Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management, Marketing or equivalent.
• Leadership, management, retail, customer service and relationship management, cashiering, and sales skills required.
• At least 5 years of working experience in the related field.
• Willing to be assigned at Watsons Manolo Fortich Bukidnon.
• Preferably Assistant Manager / Manager specializing in Sales - Retail/General or equivalent.
• Ability to demonstrate agility to all online and offline initiatives and provide insights on developments.
• Ability to monitor and evaluate implementation of service delivery standards – both online and offline.
• Ability to analyze store profitability and implement cost optimization measures to maximize productivity.
• Ability to validate gaps, monitor compliance, and coach on retail operating standards.
• Ability to benchmark retail practices and build relationships with mall partners and affiliates.

Responsibilities

• Drive, monitor and review sales performance and recommend action plans to deliver sales budget and store profitability
• Perform necessary functions for all digitally enabled services
• Ensure consistency in execution of Brand of Service Standards when dealing with customers (internal or external)
• Manage ROS compliance (till and inventory management) to work on shrinkage below tolerance level
• Monitor store's controllable expenses and recommend cost efficiency measures to increase productivity and profitability
• Adhere to health protocols and implement crisis management plans to mitigate risks to provide employees and customers safe and clean store environment
• Build network as liaison to Branch and Mall partners for better communication and coordination needed to support the business
• Sustain team engagement and performance through coaching, counseling, motivating and disciplining employees
• Demonstrate analytical skills, propose solutions and track progress to improve sales and profitability
• Handle and resolve online and offline customer feedback with sense of urgency and elevate complex customer complaints

Skills

Leadership

Retail

Customer service

Cashiering

Sales

Relationship management

Analytical skills

Education

Bachelor's degree in Economics/Finance/Business/Marketing

Job description

About the role

Our Store Manager is responsible for planning, leading, and managing all day-to-day activities of the store both health & beauty. The role involves orchestrating and engaging the store team to achieve the highest level of customer service standards both in-store execution and all digital enabled services to deliver sustainable sales and profitable targets. The Store Manager is also responsible for consistent compliance to Retail Operating Standards (ROS) and government regulations.

Key responsibilities

• Drive, monitor and review sales performance and recommend action plans to deliver sales budget and store profitability
• Perform necessary functions for all digitally enabled services
• Ensure consistency in execution of Brand of Service Standards when dealing with customers (internal or external)
• Manage ROS compliance (till and inventory management) to work on shrinkage below tolerance level
• Monitor store's controllable expenses and recommend cost efficiency measures to increase productivity and profitability
• Adhere to health protocols and implement crisis management plans to mitigate risks to provide employees and customers safe and clean store environment
• Build network as liaison to Branch and Mall partners for better communication and coordination needed to support the business
• Sustain team engagement and performance through coaching, counseling, motivating and disciplining employees
• Demonstrate analytical skills, propose solutions and track progress to improve sales and profitability
• Handle and resolve online and offline customer feedback with sense of urgency and elevate complex customer complaints

About you

• Bachelor's/College Degree in Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management, Marketing or equivalent
• Leadership, management, retail, customer service and relationship management, cashiering, and sales skills required
• At least 5 years of working experience in the related field
• Willing to be assigned at Watsons Manolo Fortich Bukidnon
• Preferably Assistant Manager / Manager specializing in Sales - Retail/General or equivalent
• Ability to demonstrate agility to all online and offline initiatives and provide insights on developments
• Ability to monitor and evaluate implementation of service delivery standards – both online and offline
• Ability to analyze store profitability and implement cost optimization measures to maximize productivity
• Ability to validate gaps, monitor compliance, and coach on retail operating standards
• Ability to benchmark retail practices and build relationships with mall partners and affiliates

Benefits

• Opportunities for career progression
• Paid vacation and sick leaves
• Annual Bonus
• Gratuity Pay and Retirement Plan
• Health Insurance
• Sales Incentives
• Probationary position and direct hire employment
• Service Loyalty Award

About us

Watsons is an Investors in People (IIP) accredited company and Asia's number 1 pharmacy retail brand. We are recognized as one of the Best Companies to work for by HR Asia.