Store Manager

THE SWATCH GROUP S.E.A. (S) PTE LTD; Santo Niño 1st; On-site; PHP 600,000 - 900,000; Full time

Job summary

The Swatch Group S.E.A. (S) PTE LTD is seeking an experienced Store Manager to lead a dynamic, customer-centric team in a fast-paced retail environment. The role reports to Retail Operations and emphasizes hands-on leadership, sales growth, and operational excellence.

You will manage a high-performing store, ensure policies are followed, and drive customer satisfaction while coaching staff, coordinating rosters, inventory, and quality standards across daily operations.

Qualifications

• Experience in retail or store management.
• Proven ability to drive sales and lead a team.
• Strong communication and interpersonal skills.

Responsibilities

• Lead by example to motivate the team to achieve sales targets.
• Manage team performance with coaching and proactive issue resolution.
• Develop team capabilities through training and support.

Skills

Leadership

Sales targets

Coaching

Customer service

Team management

Job description

We are looking for a passionate and experienced Store Manager who embraces a highly dynamic and international working environment with a high level of flexibility, resilience, and autonomy. As Store Manager, you will play a key role in the success of this bespoke store by leading a high-performing, positive, and customer-focused team. Reporting to the Retail Manager, you will be a hands-on leader with a strong business mindset, committed to driving sales, operational excellence, operational excellence, and team development.

What you'll do:

• Lead by example, being hands on to consistently motivate the team to achieve sales targets and manage the sales closely with the team.

• Manage team performance, providing coaching and addressing any issues proactively

• Develop team capabilities through ongoing training and support

• Ensure compliance with all company and brand policies and procedures

• Observe and guide staff in giving exemplary quality customer service.

• Managing all customers’ requests including customer complaints & report to Retail Operations Manager for any issues.

• Manage staff rosters and oversee Time & Attendance

• Receive and reconcile inventory, reporting discrepancies

• Conduct regular quality checks on stock and ensure accurate stock handling procedures

• Deliver comprehensive inductions and follow-up training for all new hires

• Ensure customer service standards are consistently met and enhanced

• Resolve elevated customer complaints with professionalism and care

• Ensure all sales document, reports and other paperwork like customer service report are accurately complied, circulated and properly filed.

You will be:

Sales driven and result oriented

High Achiever with proven leadership skills

Team oriented

Proactive attitude with a customer service mind-set

Passion for Retail

Good organizational skills, self-starter and highly motivated

Energetic, results oriented and competitive with a drive to succeed

Must be comfortable to retail hours (shift work, weekends and PH)

Ability to think and react in a high energy, fast paced environment

Excellent communication and interpersonal skills