On-Site US Retail CSR — Project-Based (Taguig)

247.ai Philippines; Taguig; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Paid training

Career opportunities

Allowances

Performance bonuses

Job summary

247.ai Philippines is seeking a frontline Customer Support Associate to assist clients with inquiries and product information. You will deliver service excellence, resolve issues, and document customer interactions during your on-site shifts in Metro Manila.

The role emphasizes clear oral and written communication, professional handling of complaints, and learning from ongoing training to improve satisfaction.

Qualifications

• Minimum age 18 or older.
• Completed High School (Old Curriculum) or Senior High School.
• Willing to work on-site.
• Excellent oral and written communication skills.
• Ability to educate customers on inquiries and product information.
• Ability to handle issues and complaints professionally.

Responsibilities

• Deliver customer satisfaction and resolve issues for client customers.
• Address customer needs, concerns, and problems.
• Educate customers on detailed product information.
• Document customer cases accurately.
• Escalate and transfer calls appropriately.
• Learn training and program updates to improve issue handling.

Skills

Oral communication

Written communication

Customer service mindset

Problem solving

Education

High School diploma (Old Curriculum) or Senior High School

Job description

247.ai Philippines is seeking a frontline Customer Support Associate to assist clients with inquiries and product information. You will deliver service excellence, resolve issues, and document customer interactions during your on-site shifts in Metro Manila.

The role emphasizes clear oral and written communication, professional handling of complaints, and learning from ongoing training to improve satisfaction.