URGENT HIRING | Customer Service Representative | Telco | Taguig

Sutherland; Taguig; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Paid training

Paid time off

Vision, dental, and health benefits

HMO + Dependent

Flexible scheduling

Performance incentives

World-class virtual support

Career development & advancement

Job summary

Sutherland in Taguig is hiring a Customer Service Associate for our Wireless & Mobile Communications account. You will assist with billing inquiries, payments, troubleshooting, suspensions, and equipment upgrades.

Requirements include a high school diploma, strong customer service background, and excellent communication. Proficiency with Microsoft Office and the ability to learn client-driven material are essential.

Qualifications

• High School Diploma or equivalent required.
• Strong customer service background.
• Excellent written and verbal communication.
• Proficient with Microsoft Office and basic PC skills.
• Able to learn client-driven material and multitask.

Responsibilities

• Handle customer requests professionally and empathetically.
• Exceed client and company performance expectations.
• Maintain customer account information and records.
• Collaborate with team to resolve issues and escalate when needed.
• Interact with client departments during escalations.
• Support with billing inquiries, payments, troubleshooting, suspensions, and upgrades.

Skills

Customer service

Written & verbal communication

Multitasking

AI tools usage

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office

AI tools (ChatGPT)

Job description

Looking for a job with extra perks and exciting rewards? Your next opportunity could come with a chance to win CASH, a HONDA NAVI motorcycle and more!

Join our Telco Experts class and get a chance to win from our ₱80,000* WEEKLY CASH DROP!

10 WINNERS EVERY WEEK!

1 winner — ₱200,000*

3 winners — ₱100,000* each

6 winners — ₱50,000* each

GRAND PRIZE: HONDA NAVI MOTORCYCLE

One lucky qualified participant will also have a chance to win a HONDA NAVI motorcycle!

PLUS, EVERY HIRE GROWS GORGERY BAG!

Promo Duration: Sep 23 – Oct 14 Telco Experts class start dates

As a Customer Service Associate for our Wireless & Mobile Communications account in Taguig, you’ll assist with billing inquiries, payment arrangements, troubleshooting, account suspensions, and equipment upgrades.

What you’ll bring to the table:

• Handle customer requests professionally and sympathetically

• Exceed client and company performance expectations

• Maintain customer account information and records

• Participate actively on a team working together to solve customer issues

• Interact with client departments when escalations are required

• Ability to handle stress, show empathy and not take difficult customers personally

• Ability to work in a team environment accepting responsibility for decisions and how results may impact team

We’re looking for someone with:

• High School Diploma or equivalent is required

• Customer Service background

• Strong written and verbal communication skills

• Proficiency in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required

• Must be self‑motivated, detail‑oriented, organized and flexible with the ability to learn client‑driven material

• Strong multi‑tasking ability

• Hands‑on experience using AI tools (e.g., ChatGPT) and good judgment to verify outputs.

The good stuff coming your way

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Paid training

• Paid time off

• Vision, dental, and health benefits

• HMO + Dependent

• Flexible scheduling based on program needs

• Performance incentives on selected programs

• World-class virtual support

• Career development & advancement opportunities

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.