Start ASAP - CSR Tech Support - Earn up to 25k monthly

Caldwell Communications Consultancy Philippines; Davao del Sur; On-site; PHP 253,890 - 304,110; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid training from Day 1

Career growth opportunities

Job summary

Caldwell Communications Consultancy Philippines is hiring Customer Service Representatives in Davao City. The role involves troubleshooting technical issues for clients while providing solutions and guidance. Candidates should have at least 1 year of BPO experience in technical support, strong English skills, and a willingness to work onsite. The position offers a competitive salary of up to 25k monthly, paid training from Day 1, and opportunities for career growth in a supportive environment.

Qualifications

• 1 year BPO experience with technical support in a call center environment.
• Strong English and problem-solving skills.
• Willingness to work onsite in Davao City.

Responsibilities

• Handle technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Document issues and resolutions accurately.

Skills

Technical support experience

Strong English skills

Problem-solving skills

Customer-focused

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate

Job description

Start ASAP - CSR Tech Support - Earn up to 25k monthly

Caldwell Communications Consultancy Philippines

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Davao City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.

Responsibilities

• Handle technical inquiries via phone, chat, or email
• Troubleshoot software, hardware, or connectivity issues
• Guide clients with step‑by‑step solutions
• Document issues and resolutions accurately
• Escalate unresolved issues to higher‑level technical support
• Meet service quality and productivity targets

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid technical training provided

Requirements

• 1 year BPO experience with technical support in a call center environment
• High School or Senior High School graduate
• Strong English and problem‑solving skills
• Customer‑focused and analytical
• Basic computer skills and multitasking ability
• Willingness to work onsite in Davao City