Non-Voice Technical Support - Chat & Email

Caldwell Communications; Pasig; On-site; PHP 234,000 - 290,000; Full time

Benefits offered by this job

Incentives

Paid training

Career growth

Job summary

Caldwell Communications in Quezon City is seeking a Technical Support Representative for onsite, full-time work, with at least 3 months of BPO experience. Salary up to ₱26,000 monthly basic; paid training and long-term career growth in IT-enabled services.

You will handle customer inquiries via phone/chat/email, provide troubleshooting for software/hardware/internet, and document steps. Strong English and basic computer skills required; shifting schedules including weekends.

Qualifications

• 3 months of BPO or call center experience required
• Good English communication skills (verbal and written)
• Basic computer knowledge and ability to troubleshoot simple issues

Responsibilities

• Handle customer inquiries via phone, chat, or email
• Provide technical troubleshooting for software, hardware, and connectivity issues
• Guide customers through step-by-step solutions in a clear and simple manner
• Resolve service-related and technical concerns efficiently
• Document issues, troubleshooting steps, and resolutions in the system
• Escalate complex issues to higher-level support teams when necessary
• Maintain high-quality customer service in every interaction
• Meet quality, productivity, and resolution time targets

Skills

English

Problem solving

Analytical skills

Basic computer knowledge

Education

High School or Senior High School

Job description

Technical Support Representative (Call Center | Quezon City)

Onsite | Up to ₱26,000/month | Full-time

Quick Job Overview

• Position: Technical Support Representative
• Salary: Up to ₱26,000 monthly basic salary
• Location: Quezon City
• Work Setup: Onsite
• Employment Type: Full-time
• Experience Required: At least 3 months of BPO or call center experience

Caldwell Communications is hiring Technical Support Representatives in Quezon City. If you're looking for a technical support job with competitive salary, paid training, and long-term career growth, this opportunity is for you.

Compensation & Benefits

• Up to ₱26,000 monthly basic salary
• Performance-based incentives and bonuses
• Paid technical training and upskilling programs
• Clear career growth opportunities

Role Summary

The Technical Support Representative will assist customers with technical concerns related to software, hardware, internet connectivity, and service issues. You will provide step-by-step troubleshooting, resolve technical problems, and ensure a smooth customer experience.

This onsite Technical Support Representative position in Quezon City offers up to ₱26,000 monthly salary and is ideal for applicants with at least 3 months of BPO experience who want to build a long-term career in technical support and IT-enabled services.

What You Will Do

• Handle customer inquiries via phone, chat, or email
• Provide technical troubleshooting for software, hardware, and connectivity issues
• Guide customers through step-by-step solutions in a clear and simple manner
• Resolve service-related and technical concerns efficiently
• Document all issues, troubleshooting steps, and resolutions accurately in the system
• Escalate complex technical issues to higher-level support teams when necessary
• Maintain high-quality customer service in every interaction
• Meet quality, productivity, and resolution time targets

Qualifications

• High School or Senior High School graduate (college level or graduate is an advantage)
• Must have at least 3 months of BPO or call center experience
• Good English communication skills (verbal and written)
• Strong problem-solving and analytical skills
• Basic computer knowledge and ability to troubleshoot simple issues
• Willing to work onsite and on shifting schedules

WORK SETUP & TRAINING

• Onsite work setup
• Shifting schedule including weekends, nights, and holidays
• Paid training provided from Day 1

WHY THIS ROLE

This is a great opportunity for candidates with at least 3 months of BPO experience who are looking to grow their careers in technical support. It offers structured training, real technical support experience, and long-term career growth in customer service and IT-enabled support.

LOCATION

• Main Site
• West Avenue, Quezon City
• Other Sites
• Cubao
• Eastwood
• Pasig
• Manila
• Marikina
• Ortigas
• Bridgetowne

Frequently Asked Questions

What does a Technical Support Representative do?

A Technical Support Representative assists customers with software, hardware, internet connectivity, device setup, account access, and other technical concerns by providing troubleshooting and step-by-step solutions through phone, chat, or email.

What is the salary for this Technical Support position?

Qualified applicants can earn up to ₱26,000 monthly basic salary, depending on their qualifications, experience, and assigned account. Additional performance-based incentives and bonuses may also be available.

Do I need an IT or Computer Science degree to apply?

No. An IT-related degree is not required. Applicants need at least 3 months of BPO or call center experience and basic computer knowledge. Paid training will teach you the tools, systems, troubleshooting techniques, and technical support processes needed for the role.

Is this a highly technical job?

Not necessarily. Most concerns involve basic troubleshooting, account support, internet connectivity issues, software guidance, and device setup.

Is this an onsite or work-from-home Technical Support job?

This is an onsite position based in Quezon City. Applicants should be willing to work onsite and on shifting schedules.

AI Job Summary

Technical Support Representative job in Quezon City offering up to ₱26,000 monthly basic salary. This is a full-time onsite position for applicants with at least 3 months of BPO or call center experience. Enjoy paid training from Day 1, performance-based incentives, career growth opportunities, and hands‑on experience providing technical troubleshooting, software support, hardware assistance, internet connectivity support, and customer service. This role is ideal for candidates searching for Technical Support jobs in Quezon City, IT support jobs, technical call center jobs, tech support representative jobs, BPO jobs with paid training, and onsite customer service jobs in the Philippines.