Earn up to 25k monthly | Call Center Agent | Beginner-friendly

Caldwell Communications Consultancy Philippines; Davao del Sur; On-site; PHP 253,890 - 304,110; Full time

Benefits offered by this job

Paid training from Day 1

Performance-based incentives

Government mandated benefits

Health Insurance

Job summary

Caldwell Communications Consultancy Philippines is hiring Call Center Agents in Davao City. This role involves assisting clients with inquiries, providing accurate information, and resolving concerns across various channels. Ideal candidates should be at least high school graduates with strong English communication skills. The company offers a competitive salary, benefits, and training from day one. Join a supportive working environment and grow your career in the BPO industry.

Qualifications

• Strong English communication skills, both written and spoken.
• Customer-focused, detail-oriented, with a problem-solving mindset.
• Basic computer literacy and ability to multitask.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide accurate information about services, processes, or policies.
• Resolve issues promptly and professionally.
• Maintain records of all interactions and updates.
• Escalate unresolved or complex issues to supervisors.
• Meet productivity, quality, and customer satisfaction targets.

Skills

Strong English communication skills

Customer-focused mindset

Detail-oriented

Problem-solving mindset

Basic computer literacy

Multitasking ability

Education

High School or Senior High School graduate

Job description

Earn up to 25k monthly | Call Center Agent | Beginner-friendly

Caldwell Communications Consultancy Philippines

Job Description

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Call Center Agent

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Davao City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are looking for Call Center Agents to assist clients with inquiries, provide accurate information, and resolve concerns across various channels. This role is ideal for individuals who enjoy helping others and thrive in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries via phone, email, or chat
• Provide accurate information about services, processes, or policies
• Resolve issues promptly and professionally
• Maintain records of all interactions and updates
• Escalate unresolved or complex issues to supervisors
• Meet productivity, quality, and customer satisfaction targets

Schedule & Training

• Paid training on company systems, processes, and customer service best practices

Requirements

• At least High School or Senior High School graduate
• Strong English communication skills, both written and spoken
• Customer-focused, detail-oriented, and problem-solving mindset
• Basic computer literacy and multitasking ability

Willing to work onsite in Davao City

Call Centre Customer Service