Staff Engineer, QM Customer Quality Management

ams OSRAM; Calamba; On-site; PHP 500,000 - 900,000; Full time

Job summary

ams OSRAM is seeking a Quality Engineer to lead the 8D team, perform failure analyses, and drive corrective actions for customer complaints in semiconductor manufacturing. You will conduct root cause analyses, support crisis management for high-volume products, and coordinate containment actions with cross-functional teams.

Responsibilities include reliability assessments of suspect materials and qualification planning for process/product changes, collaborating with ams OSRAM internal groups to

Qualifications

• Degree in Electronics, Physics, Chemistry or Materials Science.
• 8+ years in semiconductor manufacturing, quality, reliability or failure analysis.
• Expert in 8D reporting and structured problem solving.

Responsibilities

• Lead the 8D team for customer complaints and ensure effective corrective actions.
• Drive root cause analysis and containment actions for FARs and customer issues.
• Support crisis management for major customer excursions and coordinate actions.
• Perform reliability assessments for suspect materials.
• Develop and oversee Qualification Plans for Process/Product changes.
• Collaborate with internal teams to resolve quality issues at customer sites.

Skills

8D reporting

Root cause analysis

Failure analysis

Crisis management

Problem solving

Quality engineering

Education

Degree / Master Engineering in Electronics, Physics, Chemistry or Material Sciences

Tools

FMEA

IATF16949

VDA6.3

QS9000

Job description

We are LSP – Light Sensors & Photonics, one of three business units within ams OSRAM, advancing the digitalization of light. At LSP, we go beyond traditional sensing—combining light, silicon, and system expertise to enable digital photonics solutions. Our focus is clear: powering next-generation applications in data centers, AR/VR, mobile and automotive, where light becomes a critical interface for data, perception, and interaction. This evolution marks a shift from components to integrated photonics systems —driving performance, scalability, and innovation in high-growth segments.

• Responsible for Customer Complaint Management, leading the 8D team. Performs failure analysis, structured problem solving, and 8D reporting. Ensures thorough implementation and effectiveness of corrective actions
• Proven ability to Lead and/or be part of the Task Force team in solving FARs/customer issues – drives Root Cause Analysis, Initiates and drives the implementation of containment/corrective actions
• Crisis Management – Support crisis team for major customer excursions (FARs on high-volume products); Manage and align all activities for customer excursions including EFA, PFA, root cause analysis and definition of corrective actions; Communicate results and activities to customer
• Responsible for reliability assessment for suspect materials
• Responsible for Quality Engineering of Process/Product Change Qualifications in course of PCNs. Develops Qualification Plan, plans and oversees execution, creates Qualification Reports
• Provides Quality Engineering support and work with ams OSORAM internal organization to resolve quality issues at customer side and improve product quality in the field

• Degree / Master Engineering in Electronics, Physics, Chemistry or Material Sciences
• Experience (>8years) in semiconductor manufacturing specifically in the field Quality, Reliability and/or Failure Analysis
• Expert in 8D Reporting, Complaints handling, Task Force and Problem-solving skill
• Knowledge of Automotive standards (e.g.AEC-Q100, AEC-Q102)
• Know-how of quality tools (FMEA’s and 8D reporting, IATF16949, VDA6.3, ZVEI and QS9000 Quality Standards)