Staff Engineer, Customer Quality & 8D Leadership (Hybrid)

OSRAM Opto Semiconductors (Malaysia) Sdn Bhd; Calamba; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

ams Asia Inc in Calamba, Philippines, is seeking a Staff Engineer in QM Customer Quality Management to lead customer complaint management, drive 8D processes, and ensure effective corrective actions across the quality function.

The role requires an engineering degree, senior experience in semiconductor quality and reliability, and strong root cause analysis skills, plus familiarity with automotive quality standards and common quality tools to support field performance and continual improvement.

Qualifications

• Degree / Master in Electronics, Physics, Chemistry or Material Sciences.
• Experience (>8 years) in semiconductor manufacturing focused on Quality, Reliability or Failure Analysis.
• Expert in 8D Reporting, Complaints handling, Task Force and problem solving.
• Knowledge of Automotive standards (AEC‑Q100, AEC‑Q102).
• Know‑how of quality tools (FMEA, 8D reporting, IATF16949, VDA6.3, ZVEI and QS9000).

Responsibilities

• Lead customer complaint management and the 8D team; ensure corrective actions are implemented.
• Lead or participate in Task Forces to drive Root Cause Analysis and containment actions.
• Support crisis management for major customer excursions; coordinate EFA, PFA, root cause analysis and corrective actions; report results to customers.
• Responsible for reliability assessment of suspect materials.
• Oversee Quality Engineering aspects of Process/Product Change Qualifications; develop Qualification Plans and reports.
• Collaborate with ams OSRAM teams to resolve customer quality issues and improve field product quality.

Skills

8D Reporting

Complaint handling

Root Cause Analysis

Problem solving

Education

Master's or Bachelor's in Electronics/Physics/Chemistry/Materials

Tools

FMEA

IATF16949

VDA6.3

ZVEI

QS9000

Job description

ams Asia Inc in Calamba, Philippines, is seeking a Staff Engineer in QM Customer Quality Management to lead customer complaint management, drive 8D processes, and ensure effective corrective actions across the quality function.

The role requires an engineering degree, senior experience in semiconductor quality and reliability, and strong root cause analysis skills, plus familiarity with automotive quality standards and common quality tools to support field performance and continual improvement.