Staff Engineer, QM Customer Quality Management

ams Asia Inc.; Calamba; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

ams OSRAM is seeking a senior Quality Engineer with a strong semiconductor background to lead the 8D team for customer complaints and drive corrective actions. You will perform root-cause analysis, containment, and close collaboration with customers and cross-functional teams.

Responsibilities include reliability assessments, quality engineering of PCN-driven changes, and proactive quality improvements across field support.

Qualifications

• Degree / Master in Electronics, Physics, Chemistry or Materials Science.
• 8+ years in semiconductor manufacturing with focus on quality, reliability or failure analysis.
• Expert in 8D reporting, complaints handling, and leading task forces.
• Knowledge of automotive standards (AEC-Q100, AEC-Q102).
• Familiarity with quality tools including FMEA, IATF16949, VDA6.3, QS9000 quality standards.

Responsibilities

• Responsible for Customer Complaint Management, leading the 8D team and performing failure analysis with corrective actions.
• Drive Root Cause Analysis and implement containment and corrective actions.
• Support crisis management for major customer excursions and align activities including EFA, PFA, RCAs and actions.
• Oversee reliability assessment for suspect materials.
• Coordinate quality engineering of process/product change qualifications and produce qualification reports.
• Collaborate with ams OSRAM internal teams to resolve field quality issues.

Job description

Requisition ID24569-Posted10/20/2026

The ams OSRAM Group is a global leader in innovative light and sensor solutions. As a specialist in Digital Photonics, we combine technological excellence with state-of-the-art global manufacturing capabilities to offer our customers the broadest portfolio of digital emitter and sensor technologies. Globally, our teams develop groundbreaking solutions aligned with societal megatrends like intelligent mobility, artificial intelligence, augmented reality, smart health, and robotics.

At ams OSRAM, employees are part of a highly innovative, international technology environment. Diverse teams, a high degree of ownership, and exciting challenges provide the opportunity to grow, develop, and make a real difference. Because behind our innovations are people who carry something special inside and who bring their unique strengths to work every day.

Show the world what you are made of.

Your new responsibilities

• Responsible for Customer Complaint Management, leading the 8D team. Performs failure analysis, structured problem solving, and 8D reporting. Ensures thorough implementation and effectiveness of corrective actions
• Proven ability to Lead and/or be part of the Task Force team in solving FARs/customer issues – drives Root Cause Analysis, Initiates and drives the implementation of containment/corrective actions
• Crisis Management – Support crisis team for major customer excursions (FARs on high-volume products); Manage and align all activities for customer excursions including EFA, PFA, root cause analysis and definition of corrective actions; Communicate results and activities to customer
• Responsible for reliability assessment for suspect materials
• Responsible for Quality Engineering of Process/Product Change Qualifications in course of PCNs. Develops Qualification Plan, plans and oversees execution, creates Qualification Reports
• Provides Quality Engineering support and work with ams OSORAM internal organization to resolve quality issues at customer side and improve product quality in the field

Who we are looking for

• Degree / Master Engineering in Electronics, Physics, Chemistry or Material Sciences
• Experience (>8years) in semiconductor manufacturing specifically in the field Quality, Reliability and/or Failure Analysis
• Expert in 8D Reporting, Complaints handling, Task Force and Problem-solving skill
• Knowledge of Automotive standards (e.g.AEC-Q100, AEC-Q102)
• Know-how of quality tools (FMEA’s and 8D reporting, IATF16949, VDA6.3, ZVEI and QS9000 Quality Standards)