Staff Engineer, QM Customer Quality Management

OSRAM Opto Semiconductors (Malaysia) Sdn Bhd; Calamba; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

ams Asia Inc in Calamba, Philippines, is seeking a Staff Engineer in QM Customer Quality Management to lead customer complaint management, drive 8D processes, and ensure effective corrective actions across the quality function.

The role requires an engineering degree, senior experience in semiconductor quality and reliability, and strong root cause analysis skills, plus familiarity with automotive quality standards and common quality tools to support field performance and continual improvement.

Qualifications

• Degree / Master in Electronics, Physics, Chemistry or Material Sciences.
• Experience (>8 years) in semiconductor manufacturing focused on Quality, Reliability or Failure Analysis.
• Expert in 8D Reporting, Complaints handling, Task Force and problem solving.
• Knowledge of Automotive standards (AEC‑Q100, AEC‑Q102).
• Know‑how of quality tools (FMEA, 8D reporting, IATF16949, VDA6.3, ZVEI and QS9000).

Responsibilities

• Lead customer complaint management and the 8D team; ensure corrective actions are implemented.
• Lead or participate in Task Forces to drive Root Cause Analysis and containment actions.
• Support crisis management for major customer excursions; coordinate EFA, PFA, root cause analysis and corrective actions; report results to customers.
• Responsible for reliability assessment of suspect materials.
• Oversee Quality Engineering aspects of Process/Product Change Qualifications; develop Qualification Plans and reports.
• Collaborate with ams OSRAM teams to resolve customer quality issues and improve field product quality.

Skills

8D Reporting

Complaint handling

Root Cause Analysis

Problem solving

Education

Master's or Bachelor's in Electronics/Physics/Chemistry/Materials

Tools

FMEA

IATF16949

VDA6.3

ZVEI

QS9000

Job description

Staff Engineer, QM Customer Quality Management Calamba City, Philippines

The ams OSRAM Group is a global leader in innovative light and sensor solutions. As a specialist in Digital Photonics, we combine technological excellence with state-of-the‑art global manufacturing capabilities to offer our customers the broadest portfolio of digital emitter and sensor technologies. Globally, our teams develop groundbreaking solutions aligned with societal megatrends like intelligent mobility, artificial intelligence, augmented reality, smart health, and robotics. At ams OSRAM, employees are part of a highly innovative, international technology environment. Diverse teams, a high degree of ownership, and exciting challenges provide the opportunity to grow, develop, and make a real difference. Because behind our innovations are people who carry something special inside and who bring their unique strengths to work every day.

Show the world what you are made of.

Your new responsibilities

• Responsible for Customer Complaint Management, leading the 8D team. Performs failure analysis, structured problem solving, and 8D reporting. Ensures thorough implementation and effectiveness of corrective actions
• Proven ability to Lead and/or be part of the Task Force team in solving FARs/customer issues – drives Root Cause Analysis, Initiates and drives the implementation of containment/corrective actions
• Crisis Management – Support crisis team for major customer excursions (FARs on high-volume products); Manage and align all activities for customer excursions including EFA, PFA, root cause analysis and definition of corrective actions; Communicate results and activities to customer
• Responsible for reliability assessment for suspect materials
• Responsible for Quality Engineering of Process/Product Change Qualifications in course of PCNs. Develops Qualification Plan, plans and oversees execution, creates Qualification Reports
• Provides Quality Engineering support and work with ams OSORAM internal organization to resolve quality issues at customer side and improve product quality in the field

Who we are looking for

• Degree / Master Engineering in Electronics, Physics, Chemistry or Material Sciences
• Experience (>8years) in semiconductor manufacturing specifically in the field Quality, Reliability and/or Failure Analysis
• Expert in 8D Reporting, Complaints handling, Task Force and Problem-solving skill
• Knowledge of Automotive standards (e.g.AEC-Q100, AEC-Q102)
• Know-how of quality tools (FMEA’s and 8D reporting, IATF16949, VDA6.3, ZVEI and QS9000 Quality Standards)

ams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.

Job Family: Quality

Career Level: Experienced Professional (>8 years)

Company: ams Asia Inc

Schedules: Full Time

Work Model: Hybrid

Job Shift: Fixed working hours

Regular/Temporary: Regular

Department: LSP DP&FSF Customer Quality Calamba