Sr. Support Engineer (IT Support)

Recruitify_HR; Cebu City; Hybrid; PHP 30,600 - 37,400; Full time

Job summary

A leading recruitment agency in the Philippines is seeking a Sr. Support Engineer to deliver advanced IT support and mentor junior staff. This hybrid role requires 1 to 3 years of local IT support experience and good communication skills. Candidates will troubleshoot complex IT issues and work closely with teams to ensure system performance and security. The position includes a rotational shift and offers a competitive salary package up to 34K. Apply now to start ASAP.

Qualifications

• 1 to 3 years of experience in local IT support is required.
• Effective communication skills are essential.

Responsibilities

• Provide advanced technical support for IT systems and applications.
• Troubleshoot hardware, software, network, and system issues.
• Mentor junior support staff.

Skills

Technical support

Troubleshooting

Communication skills

Job description

Overview

Job title: Sr. Support Engineer (IT Support); Account: Support and Leadership; Work set up: Hybrid (3x onsite / week); Work shift: Onsite; Salary: Up to 34K package; Start date: ASAP; Shifting: Rotational Shift.

Responsibilities

• Provide advanced technical support for IT systems, applications, and end-user environments.
• Troubleshoot complex hardware, software, network, and system issues to ensure high availability, security, and performance of IT services.
• Mentor junior support staff and coordinate incident resolution.
• Work closely with internal teams and vendors to deliver reliable IT support aligned with business needs.

Qualifications

• 1 to 3 years of relevant experience as local IT support
• Average to good communications skills