IT Technical Support

Nityo Infotech Inc.; Cebu City; Hybrid; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Health Insurance

Paid Holidays

Professional Development

Job summary

A technology solutions provider in Cebu City is looking for a Technical Support Specialist to provide IT support and troubleshooting. The ideal candidate will hold a Bachelor's degree in Information Technology and have 1-3 years of experience. Responsibilities include assisting users, maintaining IT documentation, and managing system updates. This is a hybrid position offering health insurance and paid holidays.

Qualifications

• 1-3 years of relevant experience in IT technical support.

Responsibilities

• Provide technical support to end-users via phone, email, and in-person.
• Troubleshoot hardware and software issues, ensuring prompt resolution.
• Maintain and update IT documentation and user manuals.
• Assist in network and system maintenance, including installation and upgrades.
• Coordinate with vendors for equipment and service procurement.

Skills

Proficiency in system administration

IT infrastructure management

IT asset management

System monitoring

System analysis

Strong problem-solving skills

Attention to detail

Excellent communication

Customer service orientation

Education

Bachelor's degree in Information Technology

Job description

Hybrid - Cebu 1-3 Yrs Exp Bachelor Full-time

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Job Description

Insurance Health & Wellness

Health Insurance

Professional Development

Paid Holidays

• Provide technical support to end-users via phone, email, and in-person.
• Troubleshoot hardware and software issues, ensuring prompt resolution.
• Maintain and update IT documentation and user manuals.
• Assist in network and system maintenance, including installation and upgrades.
• Coordinate with vendors for equipment and service procurement.
• Educational Qualifications: Bachelor’s degree in Information Technology or a related field.
• Experience Level: 1-3 years of relevant experience in IT technical support.
• Skills and Competencies: Proficiency in system administration, IT infrastructure management, IT asset management, system monitoring, and system analysis.
• Responsibilities and Duties: Provide technical support, troubleshoot issues, manage IT assets, and monitor system performance.
• Working Conditions: Office-based role with occasional remote support; may require flexible hours.
• Qualities and Traits: Strong problem-solving skills, attention to detail, excellent communication, and customer service orientation.

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Jamuel Suelan

Mid Technical Recruiter Nityo Infotech Inc.

Active within three days

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