Sr. Specialist, Renewals (Retention/Renewals) | ANE, Makati | Onsite | Night shift | ASAP

Concentrix; Makati; On-site; PHP 558,000 - 781,200; Full time

Benefits offered by this job

Health Insurance

Dental Coverage

Paid Time Off

Birthday Time Off

Life Insurance

Employee Assistance Program

Volunteer Time Off

Rewards Programs

Wellness Program

Learning & Development

Job summary

Concentrix in the Philippines (Makati) seeks a Sr. Specialist, Renewals to join our team.

You will focus on renewing contracts, handling customer engagements, and driving revenue retention for our clients' SaaS offerings. The ideal candidate has 2+ years in a metrics-driven sales or customer-facing role, fluency in English and Tagalog, strong communication, and the ability to analyze opportunities and persuade stakeholders.

Qualifications

• 2+ years in metrics-driven sales or customer-facing role.
• Experience with SaaS opportunities.
• Experience in prospecting, outreach, lead qualification and lead generation.
• Fluency in English and Tagalog for the Philippines market.
• Strong communication, organizational and interpersonal skills.
• Ability to manage time and meet deadlines with minimal supervision.
• Ability to analyze opportunities and persuade stakeholders.
• Data-driven approach to inform decisions and strategy.
• Ability to develop compelling renewal strategies.

Responsibilities

• Follow outbound contact schedule to reach targeted potential customers.
• Assess and prioritize leads from sales, trials, partners and other sources.
• Qualify the BANT (budget, authority, need and timeline) of leads.
• Help Sales and Marketing achieve Market Development goals.
• Identify best solutions for customers and how to implement them.
• Foster trust between customers and clients.
• Master product knowledge and service details to assess client requirements.
• Initiate steps to resolve customer concerns and drive satisfaction.
• Manage high volume of contacts via phone and email daily.
• Maintain CRM data and ensure accurate capture of interactions.

Skills

SaaS sales

Lead qualification

Prospecting/lead gen

IT solutions sales

English/Tagalog fluency

Communication skills

Time management

Data-driven decisions

Strategy development

CRM utilization

Job description

Imagine being able to partner with global technology leaders in a company that cares about you – your professional growth, your success, and your community.

We are looking for a Sr. Specialist, Renewals to join our team. Today.

We are Concentrix (formerly ServiceSource International PH). We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world’s greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

The future team member is responsible for demonstrating the value and benefits of our moderately complex client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. Depending on client engagement, could include lead qualification, lead conversion, health checks, voice of the customer, and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). At Concentrix, you can truly Own Your Future!

Job Requirement

• At least 2+ years of experience in a metrics-driven sales or customer-facing role
• Experience with SaaS opportunities
• Experience in prospecting, outreach, lead qualification and lead generation
• Experience selling IT or recruiting solutions
• For the Philippines market, fluency in Tagalog and English to service customers
• Excellent communication, interpersonal, organizational and telephone skills
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
• Ability to analyze business opportunities and read situations well
• Ability to gather and use data to inform decision making and persuade others
• Ability to develop compelling strategies that deliver results with strong attention to detail

Job Description

• Follow outbound contact schedule to reach targeted potential customers identified through prospecting
• Assess and prioritize leads from sales, trials, partners and other sources
• Qualify the BANT (budget, authority, need and timeline) of leads
• Help Sales and Marketing reach Market Development related goals
• Help identify the best solutions for customers and how to implement those solutions
• Foster trust between customers and clients
• Reach mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured

Benefits and Perks

• Health Insurance with Dental Coverage for Employees – extended to two (2 dependents)
• Paid Time off
• Birthday Time Off
• Life Insurance
• Employee Assistance Program
• Volunteer Time Off, paid time yearly to volunteer with an organization of your choice
• Rewards and Recognition programs
• Wellness Incentive Program
• Learning and Development Programs

Accommodation and Diversity

We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. You will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic