Sr. Specialist, Renewal Sales

cnx; Makati; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Concentrix is seeking a Sr. Specialist, Renewal Sales to partner with clients and drive renewal revenue. You will manage a dedicated territory, maintain product knowledge, and work with a team to deliver a professional customer experience from calls and emails to renewals.

The role emphasizes achieving quotas, forecasting, and leveraging CRM tools. The position supports work-from-home flexibility within a hybrid setup in Makati.

Qualifications

• 4+ years in customer service or sales
• Proven record of meeting personal and team quotas
• Experience in high-volume calling
• Familiar with MS Office and CRM systems
• Willingness to work from home

Responsibilities

• Sell renewals/services within a dedicated territory to meet revenue quotas
• Provide accurate weekly/monthly/quarterly sales forecasts
• Develop product knowledge to assess client requirements
• Address customer concerns to improve satisfaction
• Handle objections to retain or win customers
• Manage high volume of daily outbound calls and emails
• Collaborate with team and management to deliver professional customer experiences
• Maintain CRM with up-to-date data
• Lead qualification, lead conversion, health checks, renewals

Skills

Customer service

Sales quota

High-volume calling

CRM Salesforce

Problem solving

MS Office

Data literacy

Tools

Salesforce CRM

Job description

Job Title: Sr. Specialist, Renewal Sales

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Sr. Specialist, Renewal Sales to join our team. Today.

The future team member who will love this job will demonstrate the value and benefits of our client’s services through customer engagement, with a primary focus on selling or renewing contracts. Reporting to a sales manager, You will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future

You Have

• 4+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

You Will

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities.
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Location: PHL Makati City - SLC

Language Requirements:

Time Type: Full time