Sr Specialist Renewal Sales

Concentrix; Makati; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Concentrix in Makati City, Philippines, is seeking a Sr. Specialist, Renewal Sales to join our team. You will drive renewals and service sales within a dedicated client territory, with outbound calls and emails to maintain revenue growth.

You will forecast weekly/monthly results, build product knowledge, address customer roadblocks, and maintain CRM data accuracy. This role offers training and career growth within a global, people-centric company.

Qualifications

• 4+ years of experience in customer service or sales.
• Proven track record of meeting personal and team sales quotas.
• Experience with high-volume calling.
• Experience learning new technology and data.
• Strong problem-solving skills.
• Excellent knowledge of MS Office programs.
• Experience with Salesforce.com or similar CRM.
• Willingness to work from home.

Responsibilities

• Sell renewals/services within a dedicated territory and team to meet revenue quotas.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Develop product knowledge and tech understanding to assess client needs and propose solutions.
• Address customer concerns to ensure satisfaction and product usage.
• Handle objections and competitive pressures to retain or win customers.
• Maintain a high volume of customer contacts via phone and email, primarily outbound.
• Collaborate with team and management to deliver professional customer experiences.
• Maintain CRM data to capture all relevant information.
• Lead qualification, lead conversion, health checks, and renewing contracts as needed.

Skills

Customer service

Sales quota attainment

High-volume calling

CRM experience

MS Office

Salesforce.com

Work-from-home

Tools

Salesforce.com

MS Office

Job description

Job Description:

Job Title:

Sr. Specialist, Renewal Sales

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Sr. Specialist, Renewal Sales to join our team. Today.

The future team member who will love this job will demonstrate the value and benefits of our clients services through customer engagement, with a primary focus on selling or renewing contracts. Reporting to a sales manager, You will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future

You Have

• 4+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

You Will

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities.
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Location:

PHL Makati City - SLC

Language Requirements

Time Type:

Full time

Requirements: