Business Partner - Sr Specialist Renewal Sales

Concentrix; Makati; Remote; PHP 480,000 - 720,000; Full time

Benefits offered by this job

HMO Benefit

Health Insurance

Paid Time off

Bereavement Leave

Life Insurance

Group Personal Accident Program

Employee Assistance Program

Rewards and recognition programs

Wellness Incentive Program

Learning and Development Programs

Job summary

Concentrix is seeking a Business Partner - Sr. Specialist, Renewal Sales to drive renewals and service sales within a dedicated client territory.

You will engage customers via phone and email, articulate product value, build relationships, and forecast sales outcomes weekly and monthly. The ideal candidate has 4+ years in customer service or sales, proven quota attainment, experience with high-volume calling, and familiarity with Salesforce.com or similar CRM.

Qualifications

• 4+ years in customer service or sales.
• Track record of meeting personal and team sales quotas.
• Experience with high-volume calling.
• Ability to learn new technology and data.
• Strong problem-solving skills.
• Solid knowledge of MS Office.
• Experience with Salesforce.com or similar CRM.
• Willingness to work from home

Responsibilities

• Sell renewals/services within a dedicated territory and client team.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Master product knowledge and technical understanding of services.
• Address customer concerns and roadblocks to satisfaction.
• Manage external competitive pressures and objections to retain/win customers.
• Handle a high volume of daily customer contacts via phone and email.
• Collaborate with team and management to ensure professional customer interactions.
• Maintain CRM data with all relevant information.
• Lead activities such as lead qualification, lead conversion, health checks, and renewals.

Skills

Customer service

Sales

High-volume calling

Learn new technology & data

Problem solving

MS Office

Salesforce CRM

Work from home

Tools

Salesforce.com

Job description

Job Title:

Business Partner - Sr. Specialist, Renewal Sales

Job Description:

Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.

We are looking for a Sr. Specialist, Renewal Sales to join our team. Today.

The future team member who will love this job will demonstrate the value and benefits of our client's services through customer engagement, with a primary focus on selling or renewing contracts. Reporting to a sales manager, You will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future

You Have

• 4+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

You Will

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities.
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day - majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Our Benefits/Perks:

• HMO Benefit
• Health Insurance
• Paid Time off
• Bereavement Leave
• Life Insurance
• Group Personal Accident Program
• Employee Assistance Program
• Rewards and recognition programs
• Wellness Incentive Program
• Learning and Development Programs