Renewal Specialist

Concentrix; Makati; Hybrid; PHP 300,000 - 540,000; Full time

Job summary

Concentrix in Makati City is seeking a Sales Representative responsible for contract renewals. You will engage customers, promote services, and manage a high-volume communication flow to achieve revenue targets.

Ideal candidates have 2+ years in sales or customer service, strong MS Office and CRM skills, and a history of meeting quotas. Hybrid work options and growth opportunities are available within a global technology partner environment.

Qualifications

• 2+ years in customer service or sales.
• Proven track record meeting personal and team quotas.
• Experience with high-volume calling and CRM tools.

Responsibilities

• Sell renewals/services within a dedicated territory to hit revenue quotas.
• Provide accurate weekly/monthly/quarterly forecasts.
• Develop product knowledge to assess client requirements and propose solutions.
• Manage customer concerns and drive satisfaction while retaining customers.

Skills

Customer service

Sales experience

Quota achievement

CRM familiarity

Tools

MS Office

Salesforce

Job description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Sales Representative responsible for Contract Renewals to join our team. Today.

The future team member that will love this job will demonstrate the value and benefits of our client's services through customer engagement, with a primary focus on selling or renewing contracts. Reporting to a sales manager, You will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future!

You Have:

• 2+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

You will:

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities.
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Location:

PHL Makati City - SLC or Bridgetowne, QC