Sr Specialist Customer Success

Concentrix; Makati; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Concentrix seeks a Sr. Specialist, Customer Success to grow our existing customer base in the Philippines. You will cultivate relationships, deliver compelling SaaS demonstrations, and act as a trusted advisor to meet client requirements throughout the lifecycle.

You will negotiate terms, manage the sales pipeline, forecast revenue, and collaborate with cross-functional teams to drive adoption and renewal. This role is full-time, based in Makati, with a focus on customer success and sales

Qualifications

• 3-5 years of experience in a quota-carrying sales role.
• Fluency in English and Tagalog to serve customers in the Philippines.
• Experience with SaaS opportunities and selling IT or recruiting solutions.
• Knowledge of software contract terms and ability to negotiate.
• Strong forecasting, negotiation, and data-driven decision making.

Responsibilities

• Develop sales strategies to acquire new customers in target industries.
• Build relationships with customers and act as trusted advisor for SaaS solutions.
• Deliver product demos and presentations to potential clients.
• Negotiate contract terms and pricing to close deals with senior executives.
• Manage a sales pipeline and forecast revenue in the CRM system.
• Provide regular revenue updates to sales management.
• Collaborate with SDRs, managers, and partners to accelerate the sales process.
• Stay informed on industry trends to position the SaaS product competitively.
• Update the CRM for post-sale activities to ensure smooth handovers.

Skills

Quota-carrying sales experience

SaaS sales

Negotiation

Forecasting

CRM proficiency

Tools

CRM software

HR software

Job description

Job Title: Sr. Specialist, Customer Success

Job Description

The Senior Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.

You Will:

• Sales Strategy: Developing sales strategies to acquire new customers. This involves identifying target industries, segments, and potential clients.

• Client Engagement: Building relationships with customers, understanding their needs, and being a trusted advisor to provide appropriate SaaS solutions to meet their requirements.

• Sales Presentations: Deliver compelling product demonstrations and presentations to potential clients, showcasing the value and benefits of the SaaS solution.

• Negotiation and Closing Deals: Negotiating contract terms and pricing with customers to secure new business and lead deal closures. Speak to senior executives (HR, TA) Department and help to convince HR TA

• Pipeline Management: Manage a sales pipeline, tracking leads, opportunities, and accounts in the customer relationship management (CRM) system.

• Revenue Forecasting: Forecast sales revenue and providing regular updates to sales management.

• Collaboration: Work with Sales Development Representatives (SDRs), Sales Managers and other partners (LinkedIn AE’s, project team, marketing, IT support, Sales Ops) to ensure agreement and increase sales process.

• Market Knowledge: Staying informed about industry trends, competitor activities, and market developments to position the SaaS product and maintain a competitive edge.

• Post-Sales Support: update CRM system for other teams to complete post sale activities

You Have:

• 3-5 years of experience in a quota-carrying sales role
• For the Thailand market, fluency in Thai and English to serve customers
• For the Philippines market, fluency in Tagalog and English to serve customers
• Experience with recruiting, recruitment media and HR software
• Experience with SaaS opportunities
• Experience selling IT or recruiting solutions
• Knowledge of software contract terms and conditions with the ability to create fair transactions
• Negotiation and accurate forecasting skills
• Close high-level business in an evangelist sales environment
• Use data to inform decision-making and persuade others
• Manage multiple prospect situations simultaneously while positioning company products against direct and indirect competitors

Location:

PHL Makati City - SLC

Language Requirements:

Time Type:

Full time