Sr. Specialist, Customer Success

CNX; Makati; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

CNX in Makati City is seeking a Sr. Specialist, Customer Success to cultivate relationships across the customer lifecycle and drive satisfaction, engagement, and renewals.

You will develop product knowledge to support customer questions, present SaaS solutions, and collaborate with cross-functional teams to close deals and forecast revenue. The role targets growth in the Philippines and regional markets.

Qualifications

• 3-5 years of experience in a quota-carrying sales role.
• Fluency in Tagalog and English to serve customers in the Philippines market.
• Experience with recruiting, recruitment media and HR software.
• Experience with SaaS opportunities.
• Experience selling IT or recruiting solutions.
• Knowledge of software contract terms and conditions.
• Negotiation and accurate forecasting skills.
• Ability to close high-level business in an evangelist sales environment.
• Use data to inform decision-making and persuade others.
• Manage multiple prospect situations while positioning products against competitors.

Responsibilities

• Develop sales strategies to acquire new customers and target industries.
• Engage with clients to understand needs and propose SaaS solutions.
• Deliver compelling product demonstrations and presentations to customers.
• Negotiate contract terms and pricing with senior executives.
• Manage a sales pipeline and track opportunities in CRM.
• Forecast revenue and provide updates to sales management.
• Collaborate with SDRs, managers, and cross-functional teams to accelerate deals.
• Stay informed on industry trends and competitive landscape.
• Ensure post-sale CRM updates to support other teams.

Skills

Quota-carrying sales

Fluency in Tagalog

Fluency in English

SaaS experience

IT recruiting

Recruiting solutions

Software contracts

Forecasting

Negotiation

High-level sales

Data-driven decisions

Prospect management

Tools

HR software

Job description

Job Title

Sr. Specialist, Customer Success

Job Description

The Senior Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.

You Will

• Sales Strategy : Developing sales strategies to acquire new customers. This involves identifying target industries, segments, and potential clients.

• Client Engagement : Building relationships with customers, understanding their needs, and being a trusted advisor to provide appropriate SaaS solutions to meet their requirements.

• Sales Presentations : Deliver compelling product demonstrations and presentations to potential clients, showcasing the value and benefits of the SaaS solution.

• Negotiation and Closing Deals : Negotiating contract terms and pricing with customers to secure new business and lead deal closures. Speak to senior executives (HR, TA) Department and help to convince HR TA

• Pipeline Management : Manage a sales pipeline, tracking leads, opportunities, and accounts in the customer relationship management (CRM) system.

• Revenue Forecasting : Forecast sales revenue and providing regular updates to sales management.

• Collaboration : Work with Sales Development Representatives (SDRs), Sales Managers and other partners (LinkedIn AE’s, project team, marketing, IT support, Sales Ops) to ensure agreement and increase sales process.

• Market Knowledge : Staying informed about industry trends, competitor activities, and market developments to position the SaaS product and maintain a competitive edge.

• Post - Sales Support : update CRM system for other teams to complete post sale activities

You Have

• 3-5 years of experience in a quota-carrying sales role

• For the Thailand market, fluency in Thai and English to serve customers

• For the Philippines market, fluency in Tagalog and English to serve customers

• Experience with recruiting, recruitment media and HR software

• Experience with SaaS opportunities

• Experience selling IT or recruiting solutions

• Knowledge of software contract terms and conditions with the ability to create fair transactions

• Negotiation and accurate forecasting skills

• Close high-level business in an evangelist sales environment

• Use data to inform decision-making and persuade others

• Manage multiple prospect situations simultaneously while positioning company products against direct and indirect competitors

Location

PHL Makati City - SLC

Time Type

Full time