Sales and Customer Success Specialist

MicroSourcing; Philippines; On-site; PHP 446,400 - 558,000; Full time

Benefits offered by this job

Healthcare coverage

Dependent coverage

Paid time‑off with cash conversion

Group life insurance

Performance bonuses

Events & activities

Flexible work arrangements

Above‑market compensation

Job summary

MicroSourcing, a leading offshore provider of managed services in the Philippines, is seeking a Sales and Customer Success Specialist in Pasay. You will lead generation, engage businesses, and build partnerships to drive growth.

This full-time, on-site role requires 3+ years in sales or customer support, excellent English, and CRM experience (Salesforce preferred). You will collaborate with cross-functional teams and respond to inquiries within 12 hours, contributing to a high-energy, inclusive

Qualifications

• 3+ years in a Sales or customer support role.
• Excellent English communication skills.
• Experience with CRM software, preferably Salesforce.
• Able to work independently or in a team with leadership.
• Knowledge of sales performance metrics and CRM tools is advantageous.

Responsibilities

• Outreach and engagement with potential partners via calls, SMS, and email.
• Lead generation to maintain a steady pipeline of prospects.
• Develop and nurture relationships with business partners and clients.
• Track performance and use data-driven insights to refine approaches.
• Collaborate with operations, product development, and customer service.
• Follow up inbound leads and assess prospect requirements.
• Respond to sales and general inquiries within 12 hours.
• Explain products and advise on suitable services.
• Assist customers with escalated inquiries.

Skills

Sales experience

Customer support

English communication

Salesforce

CRM software

Microsoft Office

Lead generation

Relationship management

Time management

Team leadership

Tools

Salesforce

Microsoft Office

Job description

Position

Sales and Customer Success Specialist

Location

Two E-Com, Pasay, Metro Manila, Philippines

Employment Type

Full‑time, On‑site, Dayshift

Compensation

40,000-50,000 PHP per month

Benefits

• Competitive Rewards: above‑market compensation, healthcare coverage on day one, additional dependent coverage, paid time‑off with cash conversion, group life insurance, and performance bonuses
• Collaborative Spirit: positive and engaging work environment, company‑sponsored events and activities
• Work‑Life Harmony: balance with flexible work arrangements
• Career Growth: continuous learning and advancement opportunities
• Inclusive Teamwork: diversity and inclusive culture

Your Role

Lead Generation Specialist responsible for identifying and engaging businesses to cultivate partnerships and drive company growth.

Key Responsibilities

• Outreach and Engagement: proactively contact small and large businesses via calls, SMS, and emails to introduce services and set the stage for meaningful partnerships
• Lead Generation: employ innovative techniques to identify potential business opportunities and maintain a consistent pipeline of prospects
• Relationship Management: develop and maintain strong relationships with business partners and clients by providing tailored solutions that meet their needs
• Performance Tracking: monitor and evaluate the effectiveness of business development activities and use data‑driven insights to refine approaches
• Cross‑functional Collaboration: work closely with internal teams, including operations, product development, and customer service, to ensure a cohesive approach to business growth and client satisfaction
• Follow‑up inbound leads, understand prospect requirements, and advise on suitable services
• Respond to customer inquiries (sales, general support) within 12 hours
• Explain product offerings and provide services/advise to potential customers
• Assist new and existing customers with escalated inquiries

Qualifications

• 3+ years of experience in a Sales and/or customer support role
• Excellent English communication skills
• Salesforce experience is preferred
• Experience with a pioneer and Australian account is a plus
• Strong people‑needs insight and ability to connect solutions
• Ability to perform miscellaneous job‑related duties as assigned
• Strong communication and interpersonal skills
• Excellent organizational and time‑management skills
• Proficient in CRM software and Microsoft Office Suite, with understanding of sales performance metrics
• Ability to work independently and as part of a team, demonstrating leadership and initiative

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our Commitment to 100% YOU

MicroSourcing values diversity, inclusivity, and embraces individuals of all backgrounds, offering an inclusive culture and opportunities for growth.

Terms & conditions apply.