Sr. Specialist, Customer Success

Concentrix Corporation; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Concentrix is seeking a Sr. Specialist in Customer Success to support a growing client base in the Philippines market from Makati.

The role emphasizes sales strategy, client engagement, and delivering SaaS solutions while maintaining strong relationships through the customer lifecycle. The candidate should have 3-5 years of quota-carrying sales experience, be fluent in Tagalog and English for Philippines customers, and possess skills in negotiation, forecasting, and CRM.

Qualifications

• 3-5 years of experience in a quota-carrying sales role.
• Fluency in Thai and English for the Thailand market; Fluency in Tagalog and English for the Philippines market.
• Experience with recruiting, recruitment media and HR software; SaaS sales experience.

Responsibilities

• Develop sales strategies to acquire new customers.
• Engage clients and act as trusted advisor to provide SaaS solutions.
• Deliver product demonstrations and present compelling value propositions.
• Negotiate terms and close deals with senior executives.
• Manage sales pipeline and forecast revenue.

Skills

Quota-carrying sales

SaaS solutions

Negotiation & forecasting

CRM management

Multitasking

Thai & English fluency

Tagalog & English fluency

Job description

Sr. Specialist, Customer Success page is loaded## Sr. Specialist, Customer Successlocations: PHL Makati City - SLCtime type: Full timeposted on: Posted Yesterdayjob requisition id: R1763285Job Title:Sr. Specialist, Customer SuccessJob DescriptionThe Senior Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.You Will:* **Sales** **Strategy**: Developing sales strategies to acquire new customers. This involves identifying target industries, segments, and potential clients.* **Client** **Engagement**: Building relationships with customers, understanding their needs, and being a trusted advisor to provide appropriate SaaS solutions to meet their requirements.* **Sales** **Presentations**: Deliver compelling product demonstrations and presentations to potential clients, showcasing the value and benefits of the SaaS solution.* **Negotiation** **and** **Closing** **Deals**: Negotiating contract terms and pricing with customers to secure new business and lead deal closures. Speak to senior executives (HR, TA) Department and help to convince HR TA* **Pipeline** **Management**: Manage a sales pipeline, tracking leads, opportunities, and accounts in the customer relationship management (CRM) system.* **Revenue** **Forecasting**: Forecast sales revenue and providing regular updates to sales management.* **Collaboration**: Work with Sales Development Representatives (SDRs), Sales Managers and other partners (LinkedIn AE's, project team, marketing, IT support, Sales Ops) to ensure agreement and increase sales process.* **Market** **Knowledge**: Staying informed about industry trends, competitor activities, and market developments to position the SaaS product and maintain a competitive edge.* **Post**-**Sales** **Support**: update CRM system for other teams to complete post sale activitiesYou Have:* 3-5 years of experience in a quota-carrying sales role* For the Thailand market, fluency in Thai and English to serve customers* For the Philippines market, fluency in Tagalog and English to serve customers* Experience with recruiting, recruitment media and HR software* Experience with SaaS opportunities* Experience selling IT or recruiting solutions* Knowledge of software contract terms and conditions with the ability to create fair transactions* Negotiation and accurate forecasting skills* Close high-level business in an evangelist sales environment* Use data to inform decision-making and persuade others* Manage multiple prospect situations simultaneously while positioning company products against direct and indirect competitorsLocation:PHL Makati City - SLCLanguage Requirements:Time Type:Full time# **Mission:**### Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.