SR OPERATIONS SUPERVISOR

DHL; Calabarzon; On-site; Confidential; Full time

Job summary

DHL Supply Chain in the Philippines is seeking a Warehouse Operations Supervisor to oversee end-to-end warehouse activities, ensuring safety, efficiency, and KPI alignment across planning, staffing, and operations. The role emphasizes leadership, process governance, and collaboration with management to drive continuous improvements.

The successful candidate will manage resource planning, supervise staff, and drive SOP/WI updates and OMS confirmations, while coordinating training and development

Qualifications

• Five years or more experience in end-to-end warehouse operations.
• Strong supervisory and project management skills.
• Excellent communication and interpersonal skills.
• Proficient in warehouse and supply chain management systems.

Responsibilities

• Ensure Roles & Responsibilities are up to date, including the KPI Tree structure.
• Communicate Roles & Responsibilities to supervisors and ensure training.
• Update Monthly Resource Planning based on volume forecasts and customer input.
• Track site performance: productivity, hours, attendance, and claims with supervisors to identify root causes.
• Maintain and update SOPs and Work Instructions; ensure OMS confirmations are followed.
• Oversee the Excellence School owner and training matrix to enable supervisor development.

Skills

Warehouse operations

Supervisory skills

Project management

Communication skills

Interpersonal skills

Warehouse management systems

Job description

Job Description:

About us

DHL Supply Chain is the world’s leading contract logistics provider. Combining value-added and management services with traditional fulfilment and distribution, our customized, integrated logistics solutions drive efficiency, improve quality and create competitive advantage.

DHL Supply Chain offers specialist, proven expertise within the Auto-Mobility, Consumer, Chemicals, Energy, Engineering & Manufacturing, Life Sciences & Healthcare, Retail and Technology sectors. As today’s global markets grow, our innovative logistics solutions are ready to help.

Responsibilities

Work and Responsibilities

Safety & Security

• Report accidents, incidents, near misses, unsafe acts/conditions and hazards as soon as per the APAC OSCP Incident Reporting and Investigation
• Comply with safe systems of work, instruction, information, training, safety procedures, manufacturers’ instructions and statutory requirements;
• Meets the security, safety and quality standards of the area (rules of docks, PPE, etc)
• Use safety equipment where it is provided
• Attend safety training when requested and comply with the content of any training received.
• Conduct monthly Workplace Safety Committee Meeting

Quality

• Meets the quality standards of the area on a daily basis
• Enable and establish new standards of operation

Objective & KPI

• Support the definition of OMS KPI Tree adjusting it to your operational scenario, setting targets and reports structure to enable it
• Communicate Objectives & KPIs applicable to your team (supervisors), align the expected frequency for tracking them, how the results are calculated and which report they can find the results on - including communication to new leaders on your team as part of onboarding process

Role & Responsibility

• Ensure Roles & Responsibilities are up to date, including the KPI Tree structure that is included on it
• Communicate Roles & Responsibilities applicable to your team (supervisors) and ensure they are trained and prepared to execute the expected activities (see Excellence School responsibilities)

Routine

• Follow your assigned Routine and review it if neccessary, validating it with your immediate superior

Resource Planning

• Update Monthly Resource Planning, based on volume and volume profile forecast (information from customer) and align actions needed with supervisors
• Review the planned Resource Planning for the month; compare and update the actual vs. forecast of volumes, volume profile and resources assigned - Weekly

Performance Tracking

• Track operations performance (productivity, deviation and direct hours), understanding shifts performance and deviation
• Track operations indirect hours performance and enable resources needed to improve it, understanding the main causes of respective performance with supervisors
• Track overtime costs versus budget
• Track site overall employee attendance ratio
• Track numbers of customers claims and understand the root causes with supervisors

Work Instruction

• Ensure that Standard Operational Procedures (SOP) and Work Instructions (WI) of operational processes are up to date, available at relevant place for employees and that employees are working according to the standard established, via OMS Confirmation

Excellence School

• Appoint the owner of Excellence School and communicate to management team beginning of implementation
• Ensure supervisor is properly trained according to their training matrix and enable their trainings and coaching sessions to enhance their development - via training matrix and schedule
• Ensure training program is being followed properly

Requirements

• With at least five (5) years of experience in end-to-end warehouse operations.
• Possess a strong supervisory and project management skills.
• Excellent communication and interpersonal skills.
• Proficient in warehouse and supply chain management systems.

Requirements: