OPERATIONS SUPERVISOR - OUTBOUND

DHL Supply Chain; Calabarzon; On-site; Confidential; Full time

Job summary

DHL Supply Chain in the Philippines seeks an Operations Supervisor to lead staff, drive productivity, and ensure safety and quality across the distribution network in Calabarzon.

The role requires a bachelor’s degree and experience in operations or supervision; knowledge of lean Six Sigma or OSHA is a plus. You will coordinate planning, training, and reporting to optimize resources and service levels.

Qualifications

• Bachelor’s degree in any course.
• Certifications (e.g., OSHA safety certification, Lean Six Sigma) can be advantageous.
• Prior experience in operations, supervision, or management roles.

Responsibilities

• Manage, train, and motivate staff to meet goals.
• Plan and coordinate operations to optimize productivity.
• Monitor quality and regulatory compliance.
• Ensure safety policies are followed.
• Track performance metrics and drive improvements.
• Communicate between management and staff.
• Address operational issues promptly.
• Oversee inventory and supplies.
• Prepare reports on operations, productivity, and safety.
• Deliver excellent customer service.

Skills

Leadership

Team management

Communication

Problem solving

Organizational skills

Safety knowledge

MS Office

Education

Bachelor’s degree (4-year)

Certifications (OSHA, Lean Six Sigma)

Tools

MS Office

Operations management software

Job description

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered. We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.

Responsibilities

• Managing, training, and motivating staff to achieve operational goals.
• Workflow Management: Planning and coordinating operations to optimize productivity and resources.
• Quality Control: Monitoring processes to ensure compliance with company standards and regulations.
• Safety Compliance: Ensuring adherence to safety policies and procedures to maintain a safe work environment.
• Performance Monitoring: Tracking performance metrics and implementing improvements as needed.
• Communication: Acting as a liaison between management and staff, conveying information effectively.
• Problem-Solving: Addressing operational issues promptly to minimize disruptions.
• Inventory and Supply Management: Overseeing inventory levels and ordering supplies as necessary.
• Reporting: Preparing reports on operations, productivity, and safety for upper management.
• Customer Service: Ensuring customer satisfaction through efficient service delivery.

Requirements

• 4 years College graduate Bachelor’s degree in any course
• Relevant certifications (e.g., OSHA safety certification, Lean Six Sigma) can be advantageous.
• Prior experience in operations, supervision, or management roles.

Industry-specific Experience May Be Required (e.g., Manufacturing, Logistics, Retail).

Skills

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Problem-solving and decision-making abilities.
• Organizational and time-management skills.
• Knowledge of safety regulations and compliance standards.
• Proficiency in MS Office and operations management software.

Other Attributes

• Ability to work under pressure and handle multiple priorities.
• Attention to detail and strong analytical skills.
• Adaptability and willingness to learn new processes.