Sr. HR Manager(Assistant Director level)

Recruitify_HR; Quezon City; On-site; PHP 892,800 - 1,339,200; Full time

Job summary

A human resources solutions provider is seeking an experienced HR Manager in Quezon City. The role involves leading a team of HR Shared Services professionals, ensuring quality service delivery, compliance with regulations, and fostering a positive team culture. Candidates should have 10+ years experience in HR management, preferably in the BPO industry. Strong leadership, analytical, and interpersonal skills are essential for success in this position.

Qualifications

• Minimum of 10 years experience as HRBP, with 10-15 years in a managerial role.
• At least 5 years working experience in the BPO industry as an HR Manager.
• Extensive knowledge of Corporate Compliance and Labor Laws.

Responsibilities

• Lead and mentor an HR Shared Services team.
• Oversee employee inquiries and HRIS management.
• Ensure compliance with internal policies and legal regulations.

Skills

Leadership

Coaching

Data Analysis

Interpersonal Skills

HR Management

Education

College Graduate in Any Field, preferably HR-related course

Tools

HRIS

Payroll Systems

Benefits Administration

Job description

Description

• Lead, manage, and mentor a team of HR Shared Services professionals, including Labor Relations, HRIS, Employee Relations, Comp & Ben, and other support staff.
• Foster a positive, customer centric team culture focused on collaboration, continuous learning, and high performance.
• Develop and implement performance goals for HR staff, ensuring accountability, growth, and development.
• Conduct regular performance reviews, provide coaching, feedback, and ensure team members are well equipped to meet organizational needs.
• Oversee the delivery of HR services, including employee inquiries, HRIS management, benefits administration, and other related processes.
• Ensure consistent, high quality service delivery in line with service level agreements (SLAs) and key performance indicators (KPIs).
• Monitor and optimize day to day operations to improve efficiency, reduce errors, and enhance customer satisfaction.
• Act as the escalation point for complex HR issues, ensuring timely resolution and effective communication with employees and business leaders.
• Ensure that all HR activities comply with internal policies, legal, regulatory, and industry standards, including data privacy and security regulations.
• Stay updated on relevant HR laws and regulations, ensuring HR processes and activities adhere to compliance requirements.
• Develop and enforce guidelines for maintaining confidentiality, safeguarding sensitive employee data, and ensuring compliance in HRSS operations.
• Partner with HR leadership, business units, and IT teams to ensure HRSS services align with organizational objectives and support business needs.
• Act as the liaison between HR and other departments to ensure seamless communication and collaboration on HR projects and initiatives.
• Communicate effectively with senior leadership regarding HR performance, challenges, and opportunities for improvement.

Requirements

• College Graduate in Any Field; Preferably of Human Resources-related course.
• Minimum of 10 years experience as HRBP with at least 10-15 years at Manager capacity.
• Working knowledge in key facets of HR Management (Employee Relations, Labor Relations, C&B, Health & Safety, Data Management, Engagement, etc.).
• Extensive knowledge and experience on Corporate Compliance and Labor Laws.
• At least 5 years working experience in BPO industry as an HR Manager is required.
• Proven track record of managing HR service delivery and leading HR teams in a fast paced, service-oriented environment.
• Strong knowledge of HR processes, policies, and HR technologies (e.g., HRIS, payroll systems, benefits administration).
• Excellent leadership, coaching, and mentoring skills, with the ability to motivate and develop a high performing team.
• Strong analytical skills, with experience in data analysis and reporting to drive decision making and process improvements.
• Excellent communication and interpersonal skills, with the ability to build relationships with employees, leadership, and cross functional teams.