SR. CUSTOMER SERVICE REPRESENTATIVE

Outsource Accelerator; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Outsource Accelerator in the Philippines is seeking a Customer Service Representative to deliver professional, timely support to clients. The role emphasizes PRIDE values and consistent service quality across calls and emails, with a focus on accurate data handling and issue resolution.

The ideal candidate has at least 2 years in fast-paced customer service, experience in manufacturing customer service, and familiarity with ERP order management.

Qualifications

• Minimum 2 years of experience in a fast pace customer service environment.
• Experience in a manufacturing Customer Service environment is preferred.
• Experience in an ERP order management environment a plus.

Responsibilities

• Excellent interpersonal skills commanding both strong verbal and written communication skills.
• Ensure the timely and accurate responses to all incoming phone and email inquiries and requests, including billing and crediting issues.
• Input data into dosimetry database of information relating to customer inquiries, contacts, new orders, changes, cancellations, etc., as needed.
• Ability to use multiple internal systems during the course of a day to provide quality customer services.
• Provide timely feedback to direct management regarding service failures or customer concerns.
• Special projects as assigned.

Skills

Cross-functional communication

Attention to detail

Data entry

Team collaboration

Billing/invoicing understanding

ERP systems familiarity

Strong listening skills

Punctuality

Tools

ERP systems

Job description

Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority and we offer the worlds leading aggregator marketplace for outsourcing.

We specifically provide the conduit between Philippines outsourcing suppliers and the businesses clients across the globe. We continue to provide world-class talent to help small and medium-sized enterprises successfully build their offshore team in the Philippines.

About the Client:

Our clients services and consulting personnel are capable of assisting the customers with support and service needs all around the globe. Our clients extensive network of experts can provide local operational support, technical support, and a wide range of consulting services.

THE ROLE

The Customer Service Representative is responsible for providing professional, timely, consistent and efficient customer service to clients. The department embraces PRIDE (Personal Responsibility In Delivery Excellence) as a quality culture driver.

Job Responsibilities, Duties & Core Functions

• Excellent interpersonal skills commanding both strong verbal and written communication skills
• Ensure the timely and accurate responses to all incoming phone and email inquiries and requests, including billing and crediting issues.
• Input data into dosimetry database of information relating to customer inquiries, contacts, new orders, changes, cancellations, etc., as needed.
• Ability to use multiple internal systems during the course of a day to provide quality customer services.
• Provide timely feedback to direct management regarding service failures or customer concerns.
• Special projects as assigned.

Other Functions & Responsibilities

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required Knowledge & Skills

Education & Knowledge

• Minimum of 2 years of experience in a fast pace customer service environment
• Experience in a manufacturing Customer Service environment
• Experience in an ERP order management environment a plus

Skills

• Outstanding cross-functional communication skills, written and oral.
• Strong Attention to detail skills
• Exceptional cross-functional collaboration skills
• Exceptional follow up and follow through skills
• Professional gets things done mindset
• Initiative to learn, apply and grow new skills
• Excellent reading skills
• Strong listening skills
• Strong data entry skills
• Solid mathematical skills and/or ability to interpret invoices
• A positive, proactive customer satisfaction mindset and attitude
• The ability to perform well in a team environment
• Consistent Attendance/Punctuality a MUST!