Customer Service Representative (Hybrid - Cebu)

Outsourced; Philippines; Hybrid; PHP 257,000 - 402,000; Full time

Job summary

Outsourced seeks a dedicated Customer Service Representative in Cebu City to interact with customers, provide information, process orders, and enter data. The role values a proactive, helpful approach and supports maintaining our brand image across channels.

You will handle calls and emails, troubleshoot website issues, and work with teams to ensure high-quality service. The schedule is hybrid in Cebu City, reflecting local business hours and needs.

Qualifications

• At least 4 years customer service experience.
• Ability to respond via phone and email.
• Excellent verbal and written communications skills.
• Must be able to multitask in a fast pace environment.
• Self-starter who is passionate about interacting with people and providing above average service levels.
• Computer literate.

Responsibilities

• Analyze requests, provide information requested or pinpoint who can best provide the information, and route the request to the proper channel.
• Receive and respond to customer requests by either telephone and/or email within a timely manner
• Provide customers with accurate troubleshooting solutions and assistance while using our website. (online bookings, tracking their shipment, updating status etc.)
• Uploading pods (proof of delivery) exceptions (damage), into our system, enter notes in WT and update Exception report
• Filling, scanning documents, print label
• Assist with daily spreadsheets
• Create orders
• Work closely with the department teams to enhance quality of service
• Great Communication skills
• All other tasks as assigned

Skills

Customer service

Communication

Multitasking

Self-starter

Interpersonal skills

Punctuality

Tools

Microsoft Office Suite

Job description

About Us:

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

Job Overview:

As a Customer Service Representative, you will interact with customers providing and processing information in response to inquiries, concerns, and requests about products and services. Process documents for orders and complete data entry as received. The customer service department is the first point of contact for our customers. Must have excellent people skills while remaining calm and helpful in even the most frustrating situations. You will use a proactive approach in customer care that will help customers and improve our brand image.

Responsibilities:

• Analyze requests, provide information requested or pinpoint who can best provide the information, and route the request to the proper channel.
• Receive and respond to customer requests by either telephone and/or email within a timely manner
• Provide customers with accurate troubleshooting solutions and assistance while using our website. (online bookings, tracking their shipment, updating status etc.)
• Uploading pods (proof of delivery) exceptions (damage), into our system, enter notes in WT and update Exception report
• Filling, scanning documents, print label
• Assist with daily spreadsheets
• Create orders
• Work closely with the department teams to enhance quality of service
• Great Communication skills
• All other tasks as assigned

Qualifications:

• At least 4 years customer service experience
• Ability to respond via phone and email
• Excellent verbal and written communications skills
• Must be able to multitask in a fast pace environment
• Self-starter who is passionate about interacting with people and providing above average service levels
• Computer literate
• Good interpersonal skills, team player with a get it done attitude
• Conscientious and reliable, punctuality is critical
• Expert in Microsoft Office Suite

Work Schedule:

Thursday - Monday : 9:00 AM - 6:30 PM OR Saturday - Wednesday: 12:00 PM - 9:30 PM Manila time (Lunch is 1 hour & 30 mins)

Work Arrangement:

Hybrid (Lexmark Plaza 3, Cardinal Rosales Ave. Cor Samar Loop, Cebu Business Park, 6000, Cebu City)

Note:

As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

In compliance to data privacy law, make sure that the following is included at all times:

By clicking on the I'm Interested button I hereby allow Outsourced Quality Assured Services, Inc. (Outsourced) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.