Customer Experience Representative

MicroSourcing International; Philippines; Remote; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare on day one

Dependent coverage

Paid time off

Group life insurance

Performance bonuses

Collaborative culture

Work-life harmony

Career growth

Inclusive team

Job summary

MicroSourcing International is hiring a Customer Service Representative for night shift, working from home for Metro Manila candidates. The role focuses on providing excellent customer service to corporate stores and their store associates, handling product availability and coordinating with vendors as needed.

The position requires 2+ years in customer service, strong communication, empathy, and typing skills (50 wpm).

Qualifications

• High School diploma required.
• College or University degree preferred.
• Call Center experience preferred.
• 2+ years Customer Service experience.
• Must be able to type 50 wpm.

Responsibilities

• Provide excellent customer service by communicating effectively with Corporate stores and their store associates.
• Check availability of product and assist with inquiries.
• Participate in assigned projects within and outside the department.
• Partner with Vendor Consultants to research substitutions and alternatives for unavailable or backordered products.

Skills

Communication

Verbal/written

Active listening

Empathy

Negotiation

Multitasking

Calm under pressure

Typing 50 wpm

MS Office

Education

High School diploma

College degree preferred

Tools

MS Office

Job description

Position: Customer Service Representative

Location: WFH ( METRO MANILA CANDIDATES )

Work Setup & Shift: NIGHT SHIFT

Job Summary

Provide excellent customer service by communicating effectively with our Corporate stores and their store associates.

What You'll Do

• Check availability of product.
• Participates in assigned projects within and outside the department.
• Partners with Vendor Consultants to research substitutions and alternatives with products that are unavailable or backordered.

Communications With Others

• Internal – Corporate stores and Store Associates, Department Associates, Managers, Labs, Distribution Centers
• External – Shipment Carriers, Client Retail Vendors

Knowledge & Skills

• Excellent telephone techniques, which includes employing courteous language and proper grammar.
• Excellent verbal and written communication skills
• Excellent active listening and comprehension skills
• Ability to demonstrate empathy to the caller's situation
• Ability to negotiate win/win resolutions
• Ability to multi-task and to prioritize handling of issues in a high stress/high pressure work environment.
• Ability to maintain composure when dealing with irate customers and to know when escalation is necessary.
• Proficient computer skills required.

What You'll Need

• High School diploma required
• College or University degree preferred
• Call Center experience preferred
• 2 or more years Customer Service experience
• Must be able to type 50 wpm

Other Skills Needed

• Must be able to work extended business hours and weekend hours on a rotating basis.
• Knowledge in Basic Optics helpful
• Knowledge of Microsoft Office Environment

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Why join MicroSourcing

You'll Have

• Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply