Sr. Associate, Associate Relations

Capital One; Muntinlupa; On-site; PHP 600,000 - 900,000; Full time

Job summary

Capital One is seeking a Sr. Associate in Associate Relations in Alabang, Philippines.

This role supports the Principal HR Specialist in day-to-day AR operations, supervising AR staff as needed, and ensuring compliance with internal standards. Responsibilities include managing AR processes, handling inquiries, preparing documentation for audits, analyzing AR data, and coordinating onboarding and training sessions.

Qualifications

• Bachelor's degree or equivalent work experience; preferred majors include Psychology, Business Administration, Marketing, Communication Arts or related field.
• 3 years of experience in HR or a related discipline; supervisory experience preferred.
• Knowledge of Philippine labor laws and regulations; strong case management, project management, and process improvement skills; excellent communication and analytical abilities; customer focus.
• Proficient in Salesforce and Google Workspace.

Responsibilities

• Oversees AR administration processes on a day-to-day basis.
• Supervises and manages AR-related case handling and inquiries.
• Liaises with associates on AR inquiries and ensures timely, logged responses.
• Prepares AR documentation and AR-related reports for audits; ensure timely submission.
• Analyzes data trends in AR; monitors case patterns and metrics.
• Handles AR tasks end-to-end and supports learning sessions and onboarding.

Skills

Labor laws knowledge

Case management

Project management

Communication skills

Analytical skills

Customer focus

Salesforce

Education

Bachelor's degree or equivalent

Tools

Salesforce

Google Workspace

Job description

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

Sr. Associate, Associate Relations

General Responsibilities

• To assist the Principal HR Specialist, may supervise HR Coordinators, manage and ensure day-to-day operations meet standards and achieve goals in the assigned functional area of Human Resources such as Associate Relations.

Associate Relations

• Oversees day to day management of Associate Relations (AR) administration processes
• Supervises and accounts daily case management included but not limited to AR-related cases, inquiries and notifications
• Liaises with associates on AR related inquiries and ensures that inquiries are responded timely and logged accurately
• Prepares AR documentation and AR-related reports for audit, and must be submitted on designated time
• Analyzes data - case trends, AR-related monitoring, etc
• End to end handling of AR-related tasks
• Conducts Learning Session, New Hire Orientation and People Manager Onboarding
• Serves as an AR partner to other stakeholders
• Conflict resolution and mediation
• People Management, as applicable
• Ensures individual and team productivity targets are achieved through periodic reviews and adjustments, as needed
• Provides individual career development coaching to team, including relay of feedback, support for continuing education training, as well as manifestation of desired competencies, behavior, and values
• May be assigned / rotated across related sub-functions, including but not limited to sub-functions within HR
• All other job-related duties that may be assigned from time to time

Qualifications

• College graduate or equivalent work experience
  • Preferably graduate of Psychology, Business Administration, Marketing, Communication Arts or other related course
• 3 years working experience in related discipline, preferably with 1 year experience in supervisory role
• Skills Required:
  • Knowledge in Philippine labor laws and regulations
  • Strong case management experience
  • Project management and process improvement
  • Excellent oral and written communication skills, analytical skills, customer focus
  • Proficient in Google Workspace and Salesforce
• Amenable to work in a Mid Shift and Night Shift Schedule
• Amenable to work in Alabang

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).