Sr. Associate, Associate Relations

Capital One; Muntinlupa; On-site; PHP 334,800 - 502,200; Full time

Job summary

Capital One is seeking a Sr. Associate in Associate Relations to assist the Principal HR Specialist. This role involves managing day-to-day operations, supervising HR Coordinators, and providing functional support in Associate Relations.

The ideal candidate has a college degree with 3 years of relevant experience, including supervision. Strong knowledge of Philippine labor laws and excellent communication skills are required.

This position is based in Alabang, with night and mid-shift schedules available.

Qualifications

• 3 years of working experience in a related discipline, preferably with 1 year in a supervisory role.

Responsibilities

• Oversees day‑to‑day management of Associate Relations administration processes.
• Supervises and accounts daily case management including AR‑related cases.
• Liaises with associates on AR related inquiries.
• Prepares AR documentation and reports for audit.
• Analyzes data related to case trends and monitoring.
• Conducts learning sessions and new hire orientations.
• Serves as an AR partner to stakeholders.
• Handles conflict resolution and mediation.

Skills

Knowledge in Philippine labor laws and regulations

Strong case management experience

Project management and process improvement

Excellent oral and written communication skills

Customer focus

Proficient in Google Workspace and Salesforce

Education

College graduate or equivalent work experience

Preferably graduate of Psychology, Business Administration, Marketing, or Communication Arts

Job description

Location: Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

Summary

Sr. Associate, Associate Relations. Assist the Principal HR Specialist, may supervise HR Coordinators, manage day‑to‑day operations in Associate Relations to meet standards and achieve goals.

General Responsibilities

1. Provides functional support in the assigned sub‑function, including but not limited to:
   • Oversees day‑to‑day management of Associate Relations (AR) administration processes.
   • Supervises and accounts daily case management including AR‑related cases, inquiries and notifications.
   • Liaises with associates on AR related inquiries and ensures that inquiries are responded timely and logged accurately.
   • Prepares AR documentation and AR‑related reports for audit, submitted on designated time.
   • Analyzes data – case trends, AR‑related monitoring, etc.
   • End‑to‑end handling of AR‑related tasks.
   • Conducts learning session, new hire orientation and people manager onboarding.
   • Serves as an AR partner to other stakeholders.
   • Conflict resolution and mediation.
2. People Management, as applicable:
   • Ensures individual and team productivity targets are achieved through periodic reviews and adjustments.
   • Provides individual career development coaching to team, including relay of feedback, support for continuing education training, and manifestation of desired competencies, behavior, and values.
3. May be assigned / rotated across related sub‑functions, including but not limited to sub‑functions within HR.

All other job‑related duties may be assigned from time to time.

Qualifications

• College graduate or equivalent work experience.
• Preferably graduate of Psychology, Business Administration, Marketing, Communication Arts or other related course.
• 3 years working experience in related discipline, preferably with 1 year experience in supervisory role.

Skills Required

• Knowledge in Philippine labor laws and regulations.
• Strong case management experience.
• Project management and process improvement.
• Excellent oral and written communication skills, analytical skills, customer focus.
• Proficient in Google Workspace and Salesforce.
• Amenable to work in a Mid Shift and Night Shift Schedule.
• Amenable to work in Alabang.
• No agencies please.

Equal Opportunity Employment

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.