Associate Relations Lead - HR Operations & Coaching

Capital One; Muntinlupa; On-site; PHP 600,000 - 900,000; Full time

Job summary

Capital One is seeking a Sr. Associate in Associate Relations in Alabang, Philippines.

This role supports the Principal HR Specialist in day-to-day AR operations, supervising AR staff as needed, and ensuring compliance with internal standards. Responsibilities include managing AR processes, handling inquiries, preparing documentation for audits, analyzing AR data, and coordinating onboarding and training sessions.

Qualifications

• Bachelor's degree or equivalent work experience; preferred majors include Psychology, Business Administration, Marketing, Communication Arts or related field.
• 3 years of experience in HR or a related discipline; supervisory experience preferred.
• Knowledge of Philippine labor laws and regulations; strong case management, project management, and process improvement skills; excellent communication and analytical abilities; customer focus.
• Proficient in Salesforce and Google Workspace.

Responsibilities

• Oversees AR administration processes on a day-to-day basis.
• Supervises and manages AR-related case handling and inquiries.
• Liaises with associates on AR inquiries and ensures timely, logged responses.
• Prepares AR documentation and AR-related reports for audits; ensure timely submission.
• Analyzes data trends in AR; monitors case patterns and metrics.
• Handles AR tasks end-to-end and supports learning sessions and onboarding.

Skills

Labor laws knowledge

Case management

Project management

Communication skills

Analytical skills

Customer focus

Salesforce

Education

Bachelor's degree or equivalent

Tools

Salesforce

Google Workspace

Job description

Capital One is seeking a Sr. Associate in Associate Relations in Alabang, Philippines.

This role supports the Principal HR Specialist in day-to-day AR operations, supervising AR staff as needed, and ensuring compliance with internal standards. Responsibilities include managing AR processes, handling inquiries, preparing documentation for audits, analyzing AR data, and coordinating onboarding and training sessions.