Sr. Application Support- SQL

MurphLab Business Consultancy; Metro Manila; Hybrid; PHP 893,000 - 1,339,000; Full time

Job summary

MurphLab Business Consultancy is seeking a Senior Application Support Specialist in Metro Manila for a hybrid role.

You will support critical business applications, manage incidents, and optimize production processes in a fast-paced ICT environment, with a gradual shift pattern including quarterly night rotations.

Qualifications

• 9+ years of experience in Application/Production/Business Application Support.
• Strong experience with relational databases, preferably Microsoft SQL Server.
• Snowflake experience is a plus.
• Proven Incident Management and Problem Management experience.
• Strong experience with ServiceNow, Jira, Confluence, or similar ITSM tools.
• Solid understanding of Enterprise Agile Frameworks (Scrum/Kanban/SAFe).
• Experience in Agile delivery and release management with software engineering exposure.
• Excellent English communication skills, written and verbal.

Responsibilities

• Ensure smooth and reliable operation of business applications by resolving production issues within agreed timelines.
• Lead or support incident and problem management, including investigation, resolution, escalation, and follow-through.
• Facilitate smooth transition of features from development into production.
• Support release management and ensure production readiness of changes.
• Communicate effectively with business and technical stakeholders during incidents and operations.
• Manage escalations related to applications and operational issues.
• Identify opportunities for continuous improvement, automation, and optimization of support processes.
• Assist in automating manual activities to improve efficiency and service delivery.
• Balance multiple issues, projects, and improvement initiatives with attention to detail.

Skills

English communication

Incident management

Problem management

Agile delivery

Tools

Microsoft SQL Server

ServiceNow

Jira

Confluence

Snowflake

Job description

Sr Application Support - SQL - Hybrid

Metro Manila (Hybrid)

Developers/Programmers (Information & Communication Technology)

Full time

₱80,000 – ₱120,000 per month

Senior Application Support Specialist

We are looking for an experiencedSenior Application Support Specialistto support critical business applications and enterprise systems in a fast-paced technology environment.

If you have strong experience inproduction application support, incident/problem management, SQL, ServiceNow, and enterprise SaaS applications, this opportunity may be a great fit.

Position Details

• Experience:9+ years

• Salary:Up to₱120,000/month

• Work Setup:Hybrid –3 days onsite

• Schedule:Mid Shift for the first 3 months, followed byquarterly Night Shift rotation

Key Responsibilities

• Ensure smooth and reliable operation of business applications by resolving production issues within agreed timelines.

• Lead or supportincident and problem management, including investigation, resolution, escalation, and follow-through.

• Facilitate the smooth transition of application features and enhancements from development into production.

• Supportrelease managementand ensure production readiness of application changes.

• Communicate effectively with business and technical stakeholders during incidents, escalations, and operational activities.

• Manage escalations related to application and operational issues.

• Identify opportunities forcontinuous improvement, automation, and optimizationof application support processes.

• Assist in automating manual activities to improve efficiency, consistency, and service delivery.

• Balance and prioritize multiple operational issues, projects, and improvement initiatives while maintaining strong attention to detail.

Required Qualifications

• 9+ years of experiencein Application Support, Production Support, Business Application Support, or a closely related role.

• Strong experience working withrelational databases, preferablyMicrosoft SQL Server.

• Experience with Snowflake is a plus.

• Proven experience inIncident Management and Problem Management.

• Strong experience withServiceNow, Jira, Confluence, or similar IT service management tools.

• Strong understanding or practical experience with anEnterprise Agile Framework, such as Scrum, Kanban, or SAFe.

• Experience inAgile delivery and release management, with exposure to software engineering processes.

ExcellentEnglish communication skills, both written and verbal