Hybrid App Support Specialist — SQL & ServiceNow

MurphLab Business Consultancy; Metro Manila; Hybrid; PHP 603,000 - 1,004,000; Full time

Job summary

MurphLab Business Consultancy in Metro Manila seeks an experienced Mid Application Support Specialist to join a technology team supporting business-critical applications and enterprise systems. The role requires 5–8 years of application support experience and familiarity with SQL, incident management, ServiceNow, and production environments.

This hybrid position offers a salary up to ₱90,000 per month, with 3 days onsite.

Qualifications

• 5–8 years of experience in Application Support, Production Support, Business Application Support, or a related role.
• Good working knowledge of relational databases, preferably Microsoft SQL Server.
• Snowflake experience is a plus.
• Experience with incident and problem management.
• Experience using ServiceNow, Jira, Confluence, or similar tools.
• Understanding or practical experience with an Enterprise Agile Framework, such as Scrum, Kanban, or SAFe.
• Experience with Agile delivery and release management.
• Strong English communication skills, both written and verbal.
• Ability to manage and prioritize multiple operational issues and projects.
• Experience or active personal learning in Artificial Intelligence (AI).

Responsibilities

• Provide timely support and resolution for issues affecting business applications.
• Participate in incident and problem management activities.
• Investigate application issues and coordinate with relevant technical teams for resolution.
• Support the transition of application features and enhancements from development to production.
• Assist with release management and production implementation activities.
• Communicate clearly with business and technical stakeholders regarding incidents, issues, and operational concerns.
• Handle and coordinate escalations related to application support.
• Identify opportunities to improve application support processes and service delivery.
• Assist in automating manual support activities to improve efficiency and consistency.
• Manage multiple support activities and projects while maintaining attention to detail.

Skills

Incident management

Effective communication

Agile

Stakeholder management

Tools

Microsoft SQL Server

ServiceNow

Jira

Confluence

Snowflake

AWS

Job description

MurphLab Business Consultancy in Metro Manila seeks an experienced Mid Application Support Specialist to join a technology team supporting business-critical applications and enterprise systems. The role requires 5–8 years of application support experience and familiarity with SQL, incident management, ServiceNow, and production environments.

This hybrid position offers a salary up to ₱90,000 per month, with 3 days onsite.