Specialist, T&E (Philippines)

Carnival Corporation; Manila; On-site; PHP 391,000 - 725,000; Full time

Job summary

CASI, a Carnival Cruise Line entity in the Philippines, is seeking a T&E Specialist in Metro Manila to oversee partnership, customer service, audit, and policy administration.

The specialist will handle inquiries, process expenses, coordinate with banks, and ensure compliance with company policies. The role requires 2+ years in processing and customer service and will operate 8 PM–5 AM PHT.

Qualifications

• 2+ years of experience in processing and customer service in a high-paced electronic environment.
• Experience with Oracle Financial Systems and procure-to-pay processes.
• Strong verbal and written communication skills.
• Excellent customer service and organizational skills.
• Ability to work in a flexible and dynamic environment and meet deadlines.

Responsibilities

• Respond to inquiries from employees, crew, and partners within established timeframes and document root causes.
• Administer travel programs with established banking partners.
• Process all expense reports, petty cash, T&E and P-card charges within timeframes to maximize rebates and reporting.
• Research and resolve aged or delinquent travel program charges, disputed items, receivables and audit items.
• Collaborate with departments, team members, and vendors to resolve invoice and payment problems promptly.
• Provide cross-trained coverage and participate in special projects.

Skills

Customer service

Communication

Procure-to-pay

Accounts payable

Tools

Oracle Financial Systems

Job description

Job Description

Cruise Administration Services, Inc. (CASI), a Carnival Cruise Line entity in the Philippines, is currently looking for Specialist, T&E. Only candidates located in Metro Manila, Philippines to apply.

Job Summary

The T&E Specialist is accountable for overseeing the partnership, customer service, audit, and administration of the Business Travel and Entertainment Expense Company policy.

Essential functions

• Research, review, support, and respond to all inquiries from employees, crew, and internal business partners within established timeframes to avoid escalation of complaints. Identify and document root causes of inquiry to create long-term solutions. Assist in interim communications to traveler base.
• Administer all Travel programs with established Banking partner(s).
• Process all expense reports, petty cash, T&E and purchasing card charges and payments within established timeframes to maximize global rebate and financial reporting.
• Research, timely and accurately report and resolve all aged or delinquent travel program charges, disputed items, receivables, and audit items.
• Communicate, collaborate, and partner with other departments, team members, and external vendors to resolve invoice and payment problems in a timely manner by taking a proactive approach and following through to payment.
• Perform other job-related functions as assigned and assist to provide cross trained coverage to other areas on the team. Coordinate and/or participate in special projects.
• Support Accounts Payable Leaders in accomplishing department goals related to servicing our internal and external customers and vendors.
• Adhere to and promote Company values, strategies, policies, and compliance measures.
• Comply and ensure proper internal document controls, policies, and procedures, in Accounts Payable.

Qualifications

• 2+ years of experience in a processing and customer service department, in a high-paced electronic environment. Accounts Payable, T&E/P-card administration and/or audit experience, or other related accounting experience preferred.
• Experience with Oracle Financial Systems and full understanding of procure-to-pay process is preferred.
• Strong communication skills both verbal and written.
• Excellent customer service skills. Strong organizational/multi-tasking and prioritizing skills. Ability to work in a flexible and dynamic environment. Team oriented person who can focus on the details. Proven ability to interact with all levels of the organization. Creative thinker and solutions oriented.
• Amenable to working an 8:00 PM–5:00 AM Philippine Time (PHT) shift.