Administrator, Payroll Systems Support (Philippines)

Carnival Corporation; Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

Carnival Corporation is seeking a Payroll Systems Support Administrator located in Metro Manila, Philippines. The role focuses on providing functional and operational support for Dayforce HCM and other payroll systems, including data administration, security, and reporting.

The candidate will collaborate with Payroll, HR, Finance, and IT to ensure accurate payroll operations, data integrity, and compliance. Shift is 10:00 PM to 7:00 AM Philippine Time.

Qualifications

• Bachelor’s degree in related field preferred.
• Payroll Systems experience, Dayforce preferred; UKG/Lawson/Infor also acceptable.
• Strong analytical, troubleshooting, and customer service skills.
• Strong Excel and reporting skills.

Responsibilities

• Provide functional and operational support for Payroll and HCM platforms.
• Manage security access and employee data in Dayforce and other systems.
• Support payroll, timekeeping, and reporting processes.
• Collaborate with Finance, HR, Payroll, IT and business stakeholders to resolve issues.

Skills

Payroll systems

Dayforce

HCM

Analytical skills

Customer service

Excel

Education

Bachelor’s degree in related field

Tools

Dayforce

UKG

Lawson/Infor

Job description

Job Description

Cruise Administration Services, Inc. (CASI), a Carnival Cruise Line entity in the Philippines, is currently looking for Administrator, Payroll Systems Support. Only candidates located in Metro Manila, Philippines to apply.

Job Summary

The Payroll Systems Support Administrator is responsible for providing functional and operational support for the organization’s Payroll and Human Capital Management (HCM) platforms, with primary focus on Dayforce HCM & other Payroll Systems. This role serves as a key support resource for Payroll, employees, managers, Finance, Human Resources, and business leaders by resolving system issues, supporting payroll and timekeeping processes, maintaining employee data, administering security access, and assisting with HCM/Payroll configuration and reporting.

The resource will manage incoming support requests, troubleshoot system issues, execute established SOPs, and collaborate with Finance, HR, Payroll, IT, and business stakeholders to ensure accurate and efficient operation of HCM/Payroll processes.

Essential functions

• Payroll systems Administration & Configuration Support
• Employee Data Administration
• Security & User Access Administration
• Integrations & Technical Support
• Compliance & Audit Support
• Payroll & Timekeeping Support
• Leave, PTO & Absence Management
• Employee & Manager Support
• Reporting & Analytics Support

Qualifications

• Preferably with Bachelor’s degree in related field of study
• Payroll Administration Certification preferred, or HR, Information Systems, Business Administration, Accounting
• With 5 years + of experience supporting Payroll Systems, Dayforce preferred (and also UKG, Lawson/Infor), HCM, HRIS or Workforce Management systems
• Experience supporting employees and managers in a shared services or help desk environment.
• Strong analytical, troubleshooting, and customer service skills
• Strong Microsoft Excel and reporting skills.
• Must be amenable to working the 10:00 PM to 7:00 AM Philippine Time shift.