Specialist, Renewal Sales

Hammerjack Pty Ltd; Makati; On-site; PHP 450,000 - 600,000; Full time

Job summary

Concentrix is seeking a Specialist, Renewal Sales to partner with clients and drive contract renewals. You will manage a dedicated territory, engage customers via outbound calls and emails, and promote renewals and upsell opportunities.

The role offers world‑class training and growth within a global team, with a focus on delivering excellent customer outcomes. Ideal candidates have 2+ years in customer service or sales, strong MS Office and CRM skills, and a proven track record of meeting sales

Qualifications

• 2+ years of experience in a customer service or sales capacity.
• Prior success in achievement of personal and team sales quota/goals.
• Experience in high-volume calling.
• Experience learning new technology and data.
• Problem solving skills.
• Excellent knowledge of MS Office programs.
• Experience working with or similar CRM.
• Experience or willingness to work from home.

Responsibilities

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities.
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day - majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Skills

Customer service

Sales quota

High-volume calling

CRM

MS Office

Work from home

Problem solving

Communication

Territory management

Tools

CRM software

MS Office

Job description

Job Title:

Specialist, Renewal Sales

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.

We are looking for a Sales Representative responsible for Contract Renewals to join our team. Today.

The future team member that will love this job will demonstrate the value and benefits of our client's services through customer engagement, with a primary focus on selling or renewing contracts. Reporting to a sales manager, You will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world‑class training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future!

You Have:

• 2+ years of experience working in a customer service or sales capacity


• Prior success in achievement of personal and team sales quota/goals


• Experience in high-volume calling


• Experience learning new technology and data


• Problem solving skills


• Excellent knowledge of MS Office programs


• Experience working with or similar CRM


• Experience or willingness to work from home

You will:

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities.


• Provide accurate weekly/ monthly/ quarterly sales forecast


• Mastery of product knowledge and technical understanding of services to assess client requirements


• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage


• Manage external competitive pressures and handle objections to retain customers or win new customers


• Manage high volume of customer contacts through phone and email each day - majority of communication is outbound


• Work with your team and management to provide a professional experience during all interactions with customers and prospects


• Maintain the customer management system (CRM) to ensure all relevant data is captured


• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Location:

PHL Makati City - SLC

Time Type:

Full time