Outbound Sales Representative | On-site | Makati SLC | 39K Package!

Concentrix; Makati; On-site; PHP 350,000 - 600,000; Full time

Job summary

Concentrix is seeking a B2B Sales Representative to join our team in Makati. You will drive renewals, upsell opportunities, and manage a high-volume outreach via phone and email.

You will forecast weekly, monthly, and quarterly sales, while building deep product knowledge to assess client needs and promote solutions. Collaboration with cross-functional teams ensures a superior customer experience and ongoing adoption of our offerings.

Qualifications

• 2–4 years of prior experience in a customer service or sales capacity preferred.
• Proven ability to meet or exceed individual and team sales quotas or goals.
• Strong communication skills with customers in fast-paced environments.
• Experience with high-volume calling is required.
• Ability to learn and optimize new technology and data.
• Advanced problem-solving skills.
• Proficiency in MS Office and solid written/verbal communication.
• Experience with Salesforce.com or similar CRM is required; able to manage multiple priorities.

Responsibilities

• Achieve revenue-based quotas by selling renewals, products, and services; upsell when applicable.
• Work within the dedicated territory for an established client.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Develop strong product knowledge and understand client needs and requirements.
• Promote products/services to existing clients and drive adoption post-purchase.
• Utilize data to identify at-risk accounts and opportunities to remediate concerns.
• Manage high volume of outbound contacts via phone and email daily.
• Maintain professionalism in all customer interactions and partnerships with stakeholders.
• Collaborate with cross-functional teams to optimize sales processes and CRM usage.
• Maintain CRM data timely and accurately.
• Potentially mentor junior staff and attend events as needed.

Skills

Customer service

Sales experience

Communication skills

Problem solving

Quota attainment

Tools

Salesforce.com

MS Office

Job description

We are looking for a B2B Sales Representative to join our team. Today.

We are Concentrix (formerly ServiceSource International PH). We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

JOB REQUIREMENT:

• 2 - 4 years of prior experience working in a customer service or sales capacity preferred
• Prior success in achieving individual and/or team sales quota/goals
• Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships
• Prior experience in high-volume calling is required
• Demonstrated aptitude to learn and optimize new technology and data
• Advanced problem-solving skills
• Excellent knowledge of MS Office programs. Excellent communication skills (verbal, written)
• Prior experience working with Salesforce.com or similar CRM required Proven success in the management of multiple priorities effectively.

JOB DESCRIPTION:

• Achieve your revenue-based quota by selling renewals/products/services, and may offer to upsell opportunities when applicable
• Work within the dedicated territory for an established client
• Provide an accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements
• Successfully promote products or services for an established client
• Guide customers through onboarding after product purchase and promote strategic adoption of the product(s), enhancing the customer experience, establishing optimal usage behaviors, and accelerating the customer's time to value
• Utilize data to identify ‘at risk’ and adoption opportunities. Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and effectively handle objections to retain customers or win new customers
• Manage a high volume of customer contacts through phone and email each day - the majority of communication is outbound
• Ensure a high level of professionalism during all interactions with customers and prospects
• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met
• Collaborate with cross-functional teams and management to optimize sales processes, and systems and achieve a superior customer experience
• Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner
• Ability to provide consultative support
• May potentially attend vendor and/or external events, as needed
• May provide mentoring and guidance to more junior staff