Specialist, Renewal Sales

Convergys; Makati; On-site; PHP 400,000 - 700,000; Full time

Job summary

Concentrix in Makati is seeking a Specialist, Renewal Sales to partner with clients and drive contract renewals. You will manage a dedicated territory, promote offerings, and achieve revenue-based quotas.

You will forecast sales, deepen product knowledge, and address client needs. The role involves outbound communications, CRM updates, and collaboration with the team. This is a full-time position in Makati with training and growth opportunities.

Qualifications

• 2+ years in customer service or sales.
• Proven track record of meeting or exceeding sales quotas.
• Experience handling high-volume calling.
• Ability to learn new technology and data.
• Problem solving skills.

Responsibilities

• Sell renewals and services to assigned client accounts.
• Provide accurate weekly/monthly/quarterly forecasts.
• Maintain product knowledge and understand client requirements.
• Handle customer concerns and help remove roadblocks to satisfaction.
• Manage high volume of calls and emails daily; predominantly outbound.
• Maintain CRM with up-to-date data and notes.
• Collaborate with team to deliver a professional customer experience.

Skills

Customer service

Sales experience

High-volume calling

Salesforce CRM

Problem solving

Tools

Salesforce CRM

MS Office

Job description

## Specialist, Renewal SalesApply: PHL Makati City - SLC: Full time: Posted Today: R1762824Job Title:Specialist, Renewal SalesJob DescriptionImagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. We are looking for a Sales Representative responsible for Contract Renewals to join our team. Today. The future team member that will love this job will demonstrate the value and benefits of our client's services through customer engagement, with a primary focus on selling or renewing contracts. Reporting to a sales manager, You will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can Own Your Future!**You Have:*** 2+ years of experience working in a customer service or sales capacity* Prior success in achievement of personal and team sales quota/goals* Experience in high-volume calling* Experience learning new technology and data* Problem solving skills* Excellent knowledge of MS Office programs* Experience working with Salesforce.com or similar CRM* Experience or willingness to work from home**You will:*** Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities.* Provide accurate weekly/ monthly/ quarterly sales forecast* Mastery of product knowledge and technical understanding of services to assess client requirements* Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage* Manage external competitive pressures and handle objections to retain customers or win new customers* Manage high volume of customer contacts through phone and email each day – majority of communication is outbound* Work with your team and management to provide a professional experience during all interactions with customers and prospects* Maintain the customer management system (CRM) to ensure all relevant data is captured* Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.Location:PHL Makati City - SLCLanguage Requirements:Time Type:Full time