B2B Post Sales

Concentrix CVG Philippines, Inc.; Makati; On-site; PHP 480,000 - 720,000; Full time

Job summary

Concentrix CVG Philippines, Inc. is seeking a results-driven B2B Post Sales professional in Makati to drive renewals and services for assigned clients. The role emphasizes outbound activity, accurate forecasting, and deep product knowledge to assess client requirements.

The candidate will manage a high volume of outbound calls and emails, maintain strong customer relationships, and collaborate with teammates to deliver a professional experience across all interactions.

Qualifications

• 2+ years in customer service or sales.
• Past success meeting personal and team quotas.
• Experience with high-volume calling.
• Proficient in MS Office and CRM systems.
• Willing to work from home.

Responsibilities

• Sell renewals/services within an assigned territory and team.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Maintain product knowledge and assess client requirements.
• Address customer concerns/roadblocks to satisfaction or usage.
• Manage high volume of contacts via phone and email daily.
• Maintain CRM data and collaborate with the team.
• Engage in lead qualification, lead conversion, health checks, and renewals.

Skills

Sales quotas

High-volume calls

MS Office

CRM (Salesforce)

Problem solving

Learn new technology

Customer service

Work from home

Tools

Salesforce

Job description

Job Title: B2B Post Sales Job Description You Have: 2+ years of experience working in a customer service or sales capacity Prior success in achievement of personal and team sales quota/goals Experience in high-volume calling Experience learning new technology and data Problem solving skills Excellent knowledge of MS Office programs Experience working with Salesforce.com or similar CRM Experience or willingness to work from home

You will: Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities. Provide accurate weekly/ monthly/ quarterly sales forecast Mastery of product knowledge and technical understanding of services to assess client requirements Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage Manage external competitive pressures and handle objections to retain customers or win new customers Manage high volume of customer contacts through phone and email each day – majority of communication is outbound Work with your team and management to provide a professional experience during all interactions with customers and prospects Maintain the customer management system (CRM) to ensure all relevant data is captured Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Location: PHL Makati City - SLC Language Requirements: Time Type: Full time

Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.