Learning Manager

ELITE Resource Services; Metro Manila; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

ELITE Resource Services is seeking a Learning Manager to lead Learning & Performance operations across multiple business units. You will ensure the right training at the right time, partner with Operations, Compliance, HR and SMEs, and drive performance improvements through structured learning solutions.

You will oversee content, curricula, and delivery across instructor-led, virtual, and blended formats, while guiding a distributed team and tracking outcomes with LMS data.

Qualifications

• Bachelor's degree in Business, HR, Education, OD or related field.
• 5+ years in Learning & Development, Training or Performance Management.
• 2+ years leading and managing teams.
• Experience doing training needs analysis and performance consulting.
• Knowledge of LMS and content development tools.

Responsibilities

• Lead Learning Strategy and Content Management across business units.
• Manage learning requests, resources, and timelines for onshore/offshore teams.
• Oversee instructor-led, virtual, and blended programs and enrollments.
• Coach and develop a team of learning professionals and provide feedback.
• Partner with stakeholders to identify performance gaps and measure outcomes.
• Ensure governance, SOP adherence, and continuous improvement in L&P.

Skills

LMS proficiency

Content development

Project management

Leadership

Stakeholder management

Data analysis

Education

Bachelor's degree in Business / HR / Education / Organizational Development

Tools

Workday Learning

Asana

Job description

Learning & Performance Department

Are you passionate about developing people, improving performance, and driving operational excellence? We are seeking an experienced Learning Manager to lead Learning & Performance operations across multiple business units, ensuring employees receive the right learning at the right time while supporting business goals through effective training and performance solutions.

About the Role

The Learning Manager is responsible for the day-to-day management of Learning & Performance operations, including learning strategy execution, project prioritization, team leadership, training delivery, and stakeholder partnership. This role works closely with Operations, Compliance, HR, and Subject Matter Experts to identify performance gaps and implement impactful learning solutions.

Key Responsibilities

Learning Strategy & Content Management

• Maintain and oversee learning content and curriculum maps across business units.
• Identify content gaps, redundancies, and opportunities for improvement.
• Support the development of learning pathways and capability frameworks.

Project & Workload Management

• Manage and prioritize incoming learning and development requests.
• Allocate resources effectively across onshore and offshore teams.
• Monitor project timelines and proactively address delivery risks.

Training Delivery & Operations

• Oversee instructor-led, virtual, and blended learning programs.
• Coordinate facilitators, logistics, communications, and learning materials.
• Ensure accurate enrollment, attendance, and completion tracking through LMS platforms.

Leadership & Team Development

• Lead, coach, and develop a team of learning professionals.
• Conduct regular performance discussions and provide actionable feedback.
• Create development plans and build team capabilities.

Performance Consulting

• Partner with stakeholders to identify root causes of performance gaps.
• Determine whether training is the appropriate solution.
• Establish measurable success criteria and business outcomes.

Process Improvement & Governance

• Ensure adherence to learning processes, standards, and SOPs.
• Drive continuous improvement initiatives within Learning & Performance.
• Use data and metrics to improve learning effectiveness and operational efficiency.

Required Qualifications

• Bachelor's degree in Business, Human Resources, Education, Organizational Development, or a related field.
• Minimum 5 years of experience in Learning & Development, Training, or Performance Management.
• Minimum 2 years of experience leading and managing teams.
• Demonstrated experience conducting training needs analysis and performance consulting.
• Experience managing multiple projects and competing priorities.
• Strong knowledge of Learning Management Systems (LMS) and content development tools.
• Excellent communication and stakeholder management skills.
• Lean Six Sigma Green Belt, Black Belt, or equivalent Six Sigma Certification (Required).
• Strong analytical and problem-solving skills with experience driving process improvements.

System Requirement:

• Windows 11 Pro
• Core Ultra 5/Core i5 or Ryzen 5, 6+ cores
• 16 GB RAM
• 512 GB NVMe SSD

Display Requirements

• 2 x 27 in. QHD (2560 x 1440)
• IPS display panel
• 75 Hz or higher
• Height-adjustable stands

Preferred Qualifications

• CPTD or APTD Certification from ATD.
• Experience managing distributed, remote, or offshore teams.
• Experience with Workday Learning, Asana, or similar platforms.
• Familiarity with AI-enabled learning content development.
• Experience with competency frameworks and Kirkpatrick evaluation methodology.