Specialist – Customer Maintenance Management

Hellmann Worldwide Logistics; Pasay; On-site; PHP 1,846,153 - 2,769,230; Full time

Job summary

Hellmann Worldwide Logistics in Pasay, Philippines is seeking a CCMT Specialist to manage and maintain the Corporate Customer Maintenance Tool (CCMT). This role involves ensuring accurate mapping and updating of customer data to support sales operations.

Ideal candidates will have a Bachelor's degree and at least 2 years of experience in data management. Proficiency with enterprise data tools and strong analytical skills are essential.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 2+ years of experience in data management or business operations roles.
• Proficiency in relevant software, especially Excel.

Responsibilities

• Manage and maintain the Corporate Customer Maintenance Tool (CCMT).
• Oversee daily integration of new customer parties into CCMT.
• Collaborate with stakeholders to resolve data issues.

Skills

Attention to detail

Analytical thinking

Effective communication

Proficiency in Microsoft Office

Education

Bachelor’s degree in Business Administration or Information Systems

Tools

CRM systems

Enterprise data management tools

Job description

About Us: Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward‑Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10,000 employees in more than 200 locations worldwide.

For the better. Together.

The CCMT Specialist is responsible for managing and maintaining the Corporate Customer Maintenance Tool (CCMT), which provides an additional level to the customer hierarchy and enables a global view of customer entities. This role ensures accurate mapping, maintenance, and updating of customer data, supporting sales operations and global sales initiatives.

Key Tasks

• Oversee daily integration of new customer parties from MDM/Business Center into CCMT.
• Identify and map unmapped parties using the “Parties” tab, prioritizing those with high transaction volumes.
• Confirm or update CCP Names based on system suggestions or manual selection, ensuring accuracy and consistency.
• Create new Corporate Customer Parties (CCP) when no fitting CCP Name exists, ensuring uniqueness and proper classification.
• Maintain and update CCP attributes (Customer Cluster, Lead Region, Industry Solution, GAM/RKAM, RAM per Region) as requested by Global Sales.
• Change Industry Solution Heads in the system when requested, confirming all changes.
• Ensure all changes are saved and properly documented in the system.
• Collaborate with Global Sales, Business Center, and other stakeholders to resolve data issues and support business needs.
• Provide training and support to users of the CCMT as needed.

Skills And Competencies

• Strong attention to detail and data accuracy.
• Proficiency with enterprise data management tools and systems.
• Analytical thinking and problem‑solving skills.
• Effective communication and collaboration with cross‑functional teams.
• Ability to prioritize tasks and manage multiple requests.
• Effective communicator with people at all levels and from diverse cultural backgrounds.
• Quality‑focused and customer‑oriented.
• Self‑motivated and energetic.
• Proficient in Microsoft Office, with advanced Excel skills.
• Able to work independently and as part of a team.

Educational Background / Work Experience

• Bachelor’s degree in Business Administration, Information Systems, or related field.
• Experience with master data management, customer data platforms, or similar enterprise tools.
• Familiarity with logistics or global sales operations is a plus.
• Proficiency in relevant software (e.g., CRM systems, Excel).
• 2+ years of experience in data management or business operations roles.

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!