Specialist – Customer Maintenance Management

924 Hellmann Shared Service Center Inc.; Pasay; On-site; PHP 502,000 - 837,000; Full time

Job summary

Hellmann Philippines is seeking a CCMT Specialist to manage and maintain the Corporate Customer Maintenance Tool, providing a global view of customer entities and supporting sales operations.

You will map and update CCPs, ensure data accuracy, and collaborate with Global Sales and Business Center to resolve issues, while training users on CCMT.

Qualifications

• Bachelor's degree in Business Administration, Information Systems, or related field.
• Experience with master data management, customer data platforms, or similar enterprise tools.
• Familiarity with logistics or global sales operations is a plus.
• Proficiency in CRM systems, Excel.

Responsibilities

• Oversee daily integration of new customer parties from MDM/Business Center into CCMT.
• Identify and map unmapped parties using the Parties tab, prioritizing those with high transaction volumes.
• Confirm or update CCP Names based on system suggestions or manual selection, ensuring accuracy and consistency.
• Create new Corporate Customer Parties (CCP) when no fitting CCP Name exists, ensuring uniqueness and proper classification.
• Maintain and update CCP attributes (Customer Cluster, Lead Region, Industry Solution, GAM/RKAM, RAM per Region) as requested by Global Sales.
• Change Industry Solution Heads in the system when requested, confirming all changes.
• Ensure all changes are saved and properly documented in the system.
• Collaborate with Global Sales, Business Center, and other stakeholders to resolve data issues and support business needs.
• Provide training and support to users of the CCMT as needed.

Skills

Data accuracy

Cross-functional collaboration

Analytical thinking

Prioritization

Microsoft Office

Excel skills

Education

Bachelor's degree in Business Administration, Information Systems, or related field

Tools

CRM systems

Excel

Job description

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide. For the better. Together.

The CCMT Specialist is responsible for managing and maintaining the Corporate Customer Maintenance Tool (CCMT), which provides an additional level to the customer hierarchy and enables a global view of customer entities. This role ensures accurate mapping, maintenance, and updating of customer data, supporting sales operations and global sales initiatives.

Key Tasks

• Oversee daily integration of new customer parties from MDM/Business Center into CCMT.
• Identify and map unmapped parties using the "Parties" tab, prioritizing those with high transaction volumes.
• Confirm or update CCP Names based on system suggestions or manual selection, ensuring accuracy and consistency.
• Create new Corporate Customer Parties (CCP) when no fitting CCP Name exists, ensuring uniqueness and proper classification.
• Maintain and update CCP attributes (Customer Cluster, Lead Region, Industry Solution, GAM/RKAM, RAM per Region) as requested by Global Sales.
• Change Industry Solution Heads in the system when requested, confirming all changes.
• Ensure all changes are saved and properly documented in the system.
• Collaborate with Global Sales, Business Center, and other stakeholders to resolve data issues and support business needs.
• Provide training and support to users of the CCMT as needed.

Skills and Competencies

• Strong attention to detail and data accuracy.
• Proficiency with enterprise data management tools and systems.
• Analytical thinking and problem-solving skills.
• Effective communication and collaboration with cross-functional teams.
• Ability to prioritize tasks and manage multiple requests.
• Effective communicator with people at all levels and from diverse cultural backgrounds.
• Quality-focused and customer-oriented.
• Self-motivated and energetic.
• Proficient in Microsoft Office, with advanced Excel skills.
• Able to work independently and as part of a team.

Educational Background / Work Experience

• Bachelor's degree in Business Administration, Information Systems, or related field.
• Experience with master data management, customer data platforms, or similar enterprise tools.
• Familiarity with logistics or global sales operations is a plus.
• Proficiency in relevant software (e.g., CRM systems, Excel).
• 2+ years of experience in data management or business operations roles.

Inclusion and Social Diversity

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

We are a family business for over 150 years. All these years we have relied on our exceptional people in the global Hellmann FAMILY and their unmatched passion and energy to serve our customers. Our company culture, the Hellmann Promise, is the essence of who we are, driving us to achieve greatness and fostering a sense of belonging that empowers you to thrive! Our Promise does not only include a mission, our values and leadership principles, but also our vision "For the better. Together." It manifests our unique Hellmann culture as the foundation for all our actions and decisions. You will find a diverse and inclusive culture, where you are embraced and respected for who you are. We want you to feel valued, supported, and inspired.

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