Account Manager

Concentrix CVG Philippines, Inc.; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

Concentrix Makati is seeking an Account Manager to oversee the management of complex client accounts and drive renewal, expansion, and cross-sell of services. You will act as the single point of contact for our client's customers, using data to identify opportunities and address concerns, while working with partners and reporting to a Sales Manager.

The role emphasizes end-to-end account stewardship, relationship building with decision-makers at multiple levels, and achieving monthly quotas in a

Responsibilities

• Oversee management of complex client accounts and develop processes to ensure favorable relationships with clients.
• Renew, expand, and convert service relationships with the client’s existing customer base.
• Call upon client customers to assess opportunities, renew contracts, and upsell services.
• Ensure client’s customers are satisfied and resolve escalated issues.
• Meet revenue-based quotas through effective account management and supporting processes.

Job description

Job Title: Account Manager Job Description

The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs.

Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base.

The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

Ensure that client's customers are satisfied with our client's services and resolve escalated issues

Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals

Evaluate our client's customer needs and propose potential solutions

Be a single contact for our client's customer

Use data to fix customer concerns/roadblocks prohibiting satisfaction

Manage external competitive pressures and handle objections

Work with multiple partners, building relationships with decision-makers at all levels

Manage sales territory and achieving monthly quotas

Negotiate in tough situations

Identify risk and barriers to success; develop contingency plans

Identify opportunities for additional product or service sales

Use data to help influence buying/renewal process

Work with a team and report directly to a Sales Manager

Location: PHL Makati City - SLC

Language Requirements: Time Type: Full time

Mission:

Hi, we're Concentrix.

We’re a global technology and services leader that powers the brands of the future.

We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future.

Some call us a global technology and services leader.

But we’re so much more.

Human-centered, tech-powered, intelligence fuelled.

Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges.

Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.

We’ve got them covered.

But how?

We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.

We’re the strategic thinkers who designbrand-defining experiences.

The technologists & engineers who buildsmarter solutions.

And the operational experts who run it all and make it work seamlessly.

By integrating strategy & design with data & analytics, enterprise technology, and digital operations.

You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.