Customer Care Specialist — Empathy-Driven Support

Concentrix Experts Colombia S.A.S.; Naga; On-site; PHP 201,000 - 312,000; Full time

Job summary

Concentrix Experts Colombia S.A.S. seeks a Naga Customer Care Specialist to handle inbound and outbound calls and online inquiries, delivering quality customer service for client products and services.

You will clarify needs, provide solutions, and document interactions while maintaining empathy and professionalism. The role requires a high school diploma with 3–6 months of relevant experience, strong communication and computer skills, and the ability to work in a fast-paced, team-oriented

Qualifications

• High school diploma with 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate clearly in writing and verbally.
• Team player who can work independently.

Responsibilities

• Interface with customers via inbound/outbound calls or internet as required.
• Resolve routine problems regarding client products or services.
• Clarify requirements and provide appropriate resolutions.
• Maintain knowledge of client products/services and document work accurately.
• Assist in improving customer satisfaction and business performance.

Education

High school diploma with three to six months of relevant experience

Job description

Concentrix Experts Colombia S.A.S. seeks a Naga Customer Care Specialist to handle inbound and outbound calls and online inquiries, delivering quality customer service for client products and services.

You will clarify needs, provide solutions, and document interactions while maintaining empathy and professionalism. The role requires a high school diploma with 3–6 months of relevant experience, strong communication and computer skills, and the ability to work in a fast-paced, team-oriented